The installation takes around three hours and the Openreach engineer will need access to your property. Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. How long is the appointment? Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. Super helpful and knowledgeableman. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. So we have a line that works upstairs but he has broken the one we want downstairs. You might not need a visit, just the right advice and help to identify the problem! So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. This is simply not true. Working from home no service passing the buck. Contact from abroad. They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. @bt_uk. We have confirmed to the CWU that we wont be reopening the 2022 pay review, having already made the best award we could. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. The cookie is used to store the user consent for the cookies in the category "Performance". What tips or advice would you give to others applying to BT? So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. This could be when: We only charge for repair work on a small number of fault reports. Clear a path to the main telephone socket, if you have one. 15h06. Were pleased to say his line is fully repaired and he is happy with the full refund to apologise for the delay in restoring his service.. Their service has stopped working and it is not fully fixed after two full working days. Faults other than these arent our responsibility and well charge for these through your normal billing system at our published rates. 10. I could not recommend working for BT Openreach at all. Interview. The fault is due to theft, loss or removal of equipment. Skype involved a presentation, then a capability and suitability assessment. 12h19, Just had an unprofessional experience with an 'OR' engineer who had come in to look at why we we have had an increase in drop outs recently. bt openreach working up a pole today. Then just follow our step-by-step guide to install your broadband yourself. Although I would guess your fault will probably be picked up on Monday morning. After a . Analytical cookies are used to understand how visitors interact with the website. If you cant change your appointment, chat online or call us and we'll do it for you. 8.40 for each calendar day that the service is not repaired. Overtime is usually available so the minimum . Its a good idea to make sure youve got the relevant property insurance to cover such instances. Your contracted to 37.5 hours a week for work which your are field based. Engineers from Openreach managed to cut our telephone line while they were working on our road. When you contacted BT, it said it had not booked that engineer and did not know about the work. BT argued that you still received a partial service. ", http://www.speedtest.net/my-result/3167201384. Openreach aims to connect 20. Monday 9th June 2014. Technical support. Network access provider Openreach, which supplies broadband and Ethernet services to ISPs and businesses across the United Kingdom, has begun re-branding their entire fleet of engineering vans and other paraphernalia - seemingly in order to underline their independence from BT and to better reflect their strategy.. I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet. The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . There is a standard cost of 140 for a new BT Openreach phone line installation, but not every provider charges the customer for this. But opting out of some of these cookies may affect your browsing experience. We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. We don't ask for any formal qualifications. For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. Faulty equipment like a telephone or router not covered by a maintenance contract. BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. However, you may visit "Cookie Settings" to provide a controlled consent. The phone stopped working, and our broadband was down for about three hours but then came back at very slow speeds. However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises. We use cookies to optimize the website, no personal information is stored. Engineers from Openreach managed to cut our telephone line while they were working on our road. Log intoorder trackerusing your BT ID or order reference and postcode. 30-03-2021 Demon => Freeserve => Pipex => Be => Sky tthom (member) Sat 05-Apr-14 11:58:26 Damage caused during a break in to your premises. I also get time for classroom learning which hopefully . Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. Within 10 working days, Openreach will have completed their survey. Send us your details and we'll be in touch as soon as we can. We're an incredibly well connected and supported network of people with a strong sense of community and customer service. The phone stopped working, and our broadband was down for about three hours but then came. An engineer visit is requested, and no fault is found. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. The engineer first needs to turn on the cable that runs from the street cabinet to your property. The ISP said it can take up to 72 hours. It does not store any personal data. Installation day: What to expect And once you've got some experience under your belt, there should be opportunities for overtime. As a trainee engineer with Openreach, you'll play a big part in keeping the UK connected. Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. Poor customer service 3 1 1 BT @bt_uk Replying to @IpsBhoy Sorry to hear this is the case. Yes, please make sure you or someone in your business is available to give the engineer access to your premises. All in a day's work | 17 comments on LinkedIn Find out more about the BT Business app and how to download it. What are the time slots for Openreach engineer appointments? Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. The fault is due to damage caused by someone at the customer's premises. Some modules are disabled because cookies are declined. In 1987 I began a career as a British Telecom Engineer. Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). He has sturdy life goals and knows where he wants to go. Log into order tracker using your BT ID or order reference and postcode. Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. Our broadband then stopped working completely. Openreach, which controls most of the UK's. BT Openreach was established in 2006 . And once you've got some experience under your belt, there should be opportunities for overtime. If you aren't available, someone over 18 will need to be around. on Well send you a confirmation email with your appointment date and time slot. My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. Not really a good service from BT. Mar 2018 - Present5 years 1 month. It says: Were very sorry about the problem with NJs broadband service. The strike is against a 1,500 pay increase for all employees, which the CWU says means a real-terms wage cut because of the soaring rate of inflation. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. Damage to equipment within your premises caused by lightning or power surges. The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. We need our broadband but have been told that it could take days to fix. Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. All depends when your manager wants you I guess. BT. Emergency services found the Openreach engineer's body in the river at Abergwyngregyn,. To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. 12h52. 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. 30-03-2021 When you report a fault, we try and assess whether therell be a charge or not. They come across many different situations that require considerable skill and the ability to think and act quickly. The union will mount picket lines outside company offices across the UK and is asking people to bring food, which it will deliver to local food banks. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. How to report a BT line fault or broadband fault. I know this because I have 26 years of experience tracing all kinds of faults. Can Nigeria's election result be overturned? https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the . If you already have an ONT, its very quick to get connected. Suggest you contact openreach as this is BT Retail /Consumer forum. But you will have heard of BT, BT Broadband and BT Infinity . Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. The difference between the engineers was night and day. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. I interviewed at Openreach (London, England) in Sep 2020. Complex Engineering Reception and Triage. The BBC is not responsible for the content of external sites. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". BT. The live chat person wasn't at all helpful and actually closed the chat without resolution. We publish our charges in our terms and conditions charges schedule. They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house.When positioning your hub, the engineer may need to install new cabling. 1. Thank You). on (COVID procedure) firstly online application, secondly video upload interview followed by online assessment via Skype. I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. The working pattern of Openreach is quite good as it is more of an employee-centric firm rather than a Customer-centric firm. Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. Jobseekers in Nottingham are hoping valuable experience gained with BTs local network business Openreach will give them a better chance of finding employment in the future. It could be Sky's Openreach account number, for the details that ISPs have given them. By clicking Accept All, you consent to the use of ALL the cookies. @bt_uk. Was the First Engineer who the complaint was about actually a Qube Engineer? A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. If, following their survey, Openreach decide that a 2 stage install is too complex, they may advise that FTTP cannot feasibly be installed. As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. If you arent available, someone over 18 will need to be around. Accept cookies to experience the full functionality of this page. Orders and upgrades. The adviser, often from Outer Mongolia just reads from a script, and in some cases gives them misleading information. BT Openreach SFI2 Engineer Visits. @XRaySpeX . It also insists that the line is properly fixed. It can sometimes be a few weeks before theyll contact you to arrange when they can complete the work at your premises. Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. This cookie is set by GDPR Cookie Consent plugin. First, Openreach will send an engineer to assess how much work is needed. Ring sky told an engineer will come out in the next 48 hrs. The industrial action will be the latest in a wave of strikes sweeping the country involving union members including railway workers, Post Office staff and refuse collectors. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Thing is there is a lot of stuff under footways so you can't go mad. Openreach will then be in touch to arrange when they can complete the work at your premises. Training is rushed, clothing is poor and supervisory support is weak. Your just as rude! This is a very common mistake made worse by the press. The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. You were left wondering if this was just a temporary fix. If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. Have you got the head for heights needed to train as an engineer at Openreach in Peterborough? These cookies ensure basic functionalities and security features of the website, anonymously. Missed appointments. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. BT won't send no one out because @SkyHelpTeam are my provider. I'm wondering will there be engineers working on a saturday? This has been a nice experience and I wish the best to Arran in finding work.. "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. I have my new router sent to me ready to go, which I was told to let the Openreach Engineer install. Russian minister laughed at for Ukraine war claims. Ask questions and share tips with other people 24 hours a day. At conservative gathering, Trump is still the favourite. It was reported a yesterday (I think). business and public sector, Media
https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox . Ask questions and share tips with other people 24 hours a day. Well arrange a convenient appointment when both you and the engineer are available. business and public sector, For business and public
. Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. These cookies track visitors across websites and collect information to provide customized ads. Well, by fiddling around on the Internet you have found me! BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. If you currently work for the BT Group please apply directly through the Internal jobs board. Please only call if you have a letter from the government saying you are high-risk. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. as per usual ,engineers working across the road and our broadband goes down. Job function Openreach Engineer Main location UK & Ireland-United Kingdom Schedule Full-time.