View your open cases. Name Address And Bank Bluebird. It seems to me that all this has gone too fast. 1999-2023 PayPal, Inc. All rights reserved. I dont recognize the recipients. The item was tracked as far as the city but then nothing else. Border security, tax relief and raises top list, NASA Spacewalk Sets Stage for Future Solar Power Systems, DOWN HOME WITH GALVESTON COUNTY DEMOCRATIC PARTY CHAIR, AMOCO Federal Credit Unions executive leadership team at its 85, Dickinson alum Chris Welch added more trophies, Dickinson High School livestock judging team. I would call that steeling and this is not first time some of my friends had similarissues and they just lost they money and goods. Is there anything you can do to help me? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. He did a nice job on the interior windows. Since PayPal is open 24/7 but my bank is open at 8am PST, they told me to call back in the morning. On the Summary page, click on the transaction you want to cancel. Message 2 of 16. Was this ever solved? If your dispute has been escalated to a claim, click View to see the latest status. A: Im sorry about these charges. This cla .css-geb0bj-screenReader{position:absolute;clip:rect(1px, 1px, 1px, 1px);padding:0;border:0;width:1px;height:1px;overflow:hidden;}loading. To appeal a case decision, navigate to the PayPal website, sign in to your account and click "Resolution Center," located at the top of the screen. Obviously, you should never give your password to anyone. Separately, I contacted PayPal on your behalf. Select . This is a interesting case, i have the exact same problem and the seller was also a refurbished phone company, the one i purchased from is called SMARTPHONE. I would say "case closed" but, it seems that my claim were done too early according to Uber Eats support and decided to get my money back when i tried to place any new order (but promise, we would take the money back according to support :)). You are viewing the PayPal Community Archives. I then opened a dispute with PayPal, to which the seller never replied so the case was closed in my favor. Our staff is dedicated to provide over the top service, fresh ideas and exciting new ways to market business. . I then called paypal and told them i was seeking a solution either via Paypal or the bank, so because i mentioned i called the bank (no case opened yet) paypal immediately claimed the bank was blocking them from refunding me the money., i asked the bank how long they would take to refund me and after they looked at the documents they said 45 days!, i was like no way..so they assured me they where not blocking anything in emails which i shared with paypal later., regardless, paypal after confirmed i returned the item they told me i had to wait up to 75 days for a refund! The Cancellation Fee is to cover the credit card and PayPal fees that are not reimbursed to us when we issue a refund. The Post is a member of several local Chamber of Commerce, and its staff volunteers at numerous events throughout Galveston County. Reddit and its partners use cookies and similar technologies to provide you with a better experience. No, you don't have to have a bank account to open a PayPal account, but unless you do have one, you can't become "PayPal Verified". However if you can't resolve things and you do not receive a refund then you must escalate to a claim as only when its a claim do paypal get involved. Click Close this dispute. Opened in 2003, The Post Newspaper wanted to provide an alternate information source for the local communities covering local news in a positive way and reporting facts to our readers. It's the certainty. Your account was compromised, which means someone got their hands on your password. The seller may issue a refund, and then mark the dispute as closed, or you can mark it as closed if you get to a different mutually agreed resolution. . how long did it end up taking to get your money back. But no refund, no email no nothing from Paypal. It reversed all the charges. by . Bank reversal: Buyer contacts their bank to request a refund. . After few day's case closed with no any explain - no proof of damaged goods, item has not been returned by buyer and funds not been returned to my account. i'm not sure if anyone can advise, as customer suppiort is closed for paypal and ebay currently. Leave the Archive. Privacy Policy. Now I'm not only our for the 34.99 of the original purchase but an extra 18.55 as Paypal instructed me to return the product although the seller didn't want it back. I keep my account in euros, but these charges were in dollars. i spoke on the phone to one of paypals colleagues he was useless and rude its been two months all companys have sent an email confirming they returned the money and yet i have nothing i am taking this further as this is stealing paypal are with holding it for no reason and wont answer my questions. Try contacting PayPal support using social media such as Facebook or Twitter as this works more often than telephoning. We have sold full color used printer part 150, after few weeks customer open dispute - part damaged? NO_PREFERENCE. But no refund. In this case, you may find the gas station puts a hold on your funds to the value of $125. I have few questions about paypal credit, because its a bit confusing just in case: by 5k$ i mean 5000$. Once a case is closed, it can't be reopened or escalated to a claim. It was by card, but I have no email from PayPal saying anything. In case history it says, closed by PayPal . Re: Account hacked and closed. There is a lot of confusion from people in regards to eBay and PayPal disputes. Seller refused , on bases that he never canceled the item, and PayPal would not allow him to refund the money as it was being held. The seller never shipped it. Paypal have now closed the case and I have received an email stating that I have reported that the claim has been amicably settled. I used my bank account for the purchase and not a credit card ( wish I had so I could do a charge back). Item needs re stringing. PayPal will investigate and if there is proof that the items were received or the buyer made the purchase, then the seller will be on the winning side when the claims come knocking. "Transaction not covered.". What happens if there is no money in her account to refund me now? Transfer money online in seconds with PayPal money transfer. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. The process can include identifying and addressing the issue, facilitating communication between the buyer and seller, and finding ways to resolve the dispute in a mutually satisfactory manner. Contrary to what the company said, its decision isnt final. Once a case is closed,itcantbereopened orescalatedto a claim. Paypal say allow 30 days but I have never waited longer than a week for mine, however that depends a lot on what country you are in. Within 30 minutes, I received an email that PayPal had again denied my claim, and they added that Based on our review, we found this transaction is consistent with your PayPal payment history.. No goods or refund after my case was closed :(. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. For more information, please see our Hi i am also waiting on 40 pounds worth of refunds from paypal but they close the case and dont give me the money 4 times worth 40 pound i had two refunds for postage and the other two were goods that they couldn't send. Weve noted the account changes you reported with this case., The follow-up emails are no more encouraging, and no less automated: Weve reviewed the transaction(s) and are denying your claim(s). The item was tracked as far as the city but then nothing else. PayPal should have carefully investigated your claim, and if the facts are as you say, refunded the $303. Let me say start by saying, I don't use PayPal much, which may explain what follows to the more seasoned, but I've just come out of a transaction with a pretty bad taste in my mouth as a buyer. What was happening when the eBay disputes process was introduced was that some customers were receiving a refund from both PayPal and eBay. Instead, it looks like you received an automated email that suggested no human eyes ever had a chance to review your complaint. That seems a little suspicious. My paypal account was charged on 11-20-20 for $408, which i did not authorize. My husband got ipads and iphones from SMARTPHONE in the past but through resellers like ebay, backmarket etc, NOT A SINGLE PROBLEM! Locally owned and operated in Texas City, Galveston County, Texas. more than likely they were the ones who closed the account which could explain why no one at Chime . No answer from customer for few weeks so we email Paypal to look into this matter, as no any communication from buyer's side. I do not believe PayPal really investigated my claim. Can I reopen a closed case? How do I check the status of my dispute or claim. hi. Hopefully, that would have generated a response from a real person. A review of your . Unfortunately today it still says pending for the refund. You've already filed a case for this transaction. i purchased a graphics card for my son on 12th April for 383. As of May 12th I have still not received a refund or any signs of a refund. I have to say that I have not received the item, but the case is closed due to an unauthorized transaction. How do I . Let the seller know why you're closing the dispute, then click Close dispute. Click on your existing case in the Resolution Center. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. But you can also turn on something like , which makes it much harder for a hacker to gain access to your account. Follow the below instructions to handle PayPal dispute as a seller. No replacement and no more contact received. Reddit and its partners use cookies and similar technologies to provide you with a better experience. and our Once a case is closed, it can't be reopened or escalated to a claim. He send me a message "I will refund when I get my money back from Royal mail, unless eBay decide to refund you prior to then refund. I opened a claim on August 6th. PRESTO refunds are sent using Interac e-Transfer or direct deposit. I realise that you have already tried contacting customer services but if the case has been closed and you have still not received a refund, you should try contacting us again and we can investigate it further on your behalf. "Case Closed," it says. However yesterday I placed an order at a nother restaurant and all of a sudden they're charging me the 30 euro that I got back from winning the paypal case again. So, the transaction in question was certainly not consistent with my history. Visit the Resolution Center to view the status of your case. I recorded phone conversations with paypal catching them lying to me many times, i would demand to speak to managers and was promised to get a call backnothing! Paypal have now closed the case and I . Were sorry for any problems you may have experienced with the transaction(s).. I stressed more than once, that I was worried I had lost my mine, and that time frame was a problem for me. I decided to open a paypal case and explain the situation, uber eats decide not to reply for and entire month and I got my money back. In case history it says, closed by PayPal . This decision was made because this transaction was not unauthorized. I opened a dispute on PayPal, reporting an unauthorized transaction. And why wont PayPal help him remove them? It is now the 16th and I haven't heard anything. I was robbed of my money on usenet.nl. send the compensation demand letter to the merchant directly and include the VISA or Mastercard codes relevant to your case. On August 22nd the items were received and on August 24th, the claim was closed in my favor with a full refund. Customers file a PayPal Dispute on their orders for two reasons: 1) Item Not Received (INR): The customer placed an order and paid for an item but did not receive it because the merchant was unwilling or unable to fulfill the order. PICK UPS: Pick-up customers must make payment 24 hours prior to a pick-up. Today with I see on my account, with no email from PayPal, see the case has been close. Clearance dates for refunds are estimates, hopefully may clear on monday? How to Respond to a PayPal Dispute. Case Report Specification. Saleh Tavassoli, Berlin. Yes . We encourage you to continue working with the seller to see if you can resolve the problem. If by card, the funds will go back on the card and will take anywhere from a week to 30 days. Hi, I have very similar problem but at this time I am seller. I then saw on my PayPal account transactions a refund for $1975 pending until the 14th. CLAIM CLOSED AFTER 5 DAYS BUT NO REFUND .HOW CAN THIS BE? You are viewing the PayPal Community Archives. Leave the Archive. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Unlike other free checking accounts, this checking account, or "Spending Account," requires no minimum balance. refund from usenet.nl I signed up for trial on usenet.nl for 14 days but the the service is an scam. i am having the same problem but i dont know if i should just wait. Does it matter if the case is already closed? Problem Solved: PayPal brushed off a fraudulent, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Los Gatos: Hundreds still without power as Black Road repair project finishes early, Problem Solved: PayPal brushed off a fraudulent charge on my account, After a long delay, De La Souls music arrives on streaming services, Colorado house where JonBenet Ramsey was found dead listed for sale for almost $7 million, Survey: Lack of money the top reason more Americans are not traveling this year, Stanford University sues Santa Clara County to give tax relief to faculty homeowners, Why egg prices are high and California lost its lead. The seller had initially told me not to return the faulty goods, he would send a replacement. So Im totally confused, no clue what to do next or what's happened to my $500. But sometimes, even the best documentation isnt good enough. You can get real-time answers to any consumer question on his forum, elliott.org/forum, or by emailing him at chris@elliott.org. Closed paypal caes can not be reopened link. Synchrony Bank outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. As of May 12th I have still not received a refund or any signs of a refund. I like the way you kept a careful paper trail. Fill out the form addressing your reason . Because there is no buyers protection option available if you transfer money as a friend. It is not what they offer. thick cushion of multi-layer Small Cell foam, and 1 mm thick PU upholstery that is strong yet soft to the touch. if Paypal fails to do so,then you go to your cc issuer and file chargeback,you have 180 days. Ive never sent anyone money in dollars. Can I Request a Refund Via. and our No replacement and no more contact received. Christopher Elliott, King Features Syndicate, Inc. 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I called PayPal, as I was confused by this, as no refund had been put in my account . This means that PayPal will step in to review the case and decide whether a refund should be paid. How did you fund the payment? Having the same issue. I would like PayPal to refund my $303. It all depends on your payment method. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The case was closed in your favor?! , pillar to post , my advise is small claims court and claim for all your expenses. I called PayPal customer service agent, after reviewing some of the details, customer service agentopened a dispute "for an item not received". Refund case closed and decided in my favor but sti Refund case closed and decided in my favor but still no refund. if she cant come up with the money,Paypal will have to honor its buyer protection since you won the case and then go after her. When you have an issue with a vendor, your first stop is PayPal's Resolution Center. Cookie Notice Tomorrow makes day 7 (day 6 for bank days) whenever I pay for something its within 2 days PayPal takes the money out of my account, thats why I fear she may have done something like that. Claims and disputes life cycle. The Case Report is designed for merchants (you) that process large payment volumes best handled through programmatic interfaces. To which he basically said, thanks for calling and put the phone down . Due to increasing credit card fees and changes to PayPal's terms and conditions, anyone requesting a refund prior to a group break taking place will be charged a cancellation fee of 5%. If paypal closed the case then normally a refund has already been issued at the same time? Astro Banjo Type & Brand: Banjo, Astro Condition: FAIR - The item is in a well-used condition, it may have light scratches or wear and need cleaning - See the seller's listing for full details and description of any imperfections. Has anyone else been having a tough time getting a refund lately? It has enormous loopholes that allow PayPal to deny otherwise legitimate claims, which is exactly what happened to you. The PayPal Purchase Protection agreement heres is a vaguely worded promise to protect you from fraudulent purchases. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); @2022 - All Right Reserved. The steps or stage for merchants are simple: Log into your PayPal account; with provided email address; Select the 'Resolution' tab, and choose 'Closed Cases' from menu options; and then click on the 'view' drop-down menu. I attempted contact with the company via email and via phone with no success. David Day Owner/Publisher brings over 45 years of newspaper experience to The Post Newspaper. Clients will enjoy the comfort of this table with a 6.4-cm (2.5-in.) From reviewing your account, we have found that the activity on your account does not stand out as unusual or suspicious and no evidence was found that a third party had accessed your account to complete the transaction.. All you need is an email address. The return was being sent from the UK to Israel. I have had or done neither,so why have they done this and why haven't I received refund before dispute was closed.I have tried ringing seller,no answer and tried ringing papal and was on phone for 5 mins answering silly questions and then told to either hang up or return to main menu again.I am pulling my hair out.Why cant we just talk to people so we can explain problems.Anyone know how i can get my refund.