The furniture were delivered on time but it took almost two months for the furniture covers got delivered. Great experience. Furnished almost our entire house and the quality of the furniture is amazing. People that come over say the room belongs in a magazine. Do I need to create an account to order online? Sat, Mar 23, 2013 : 4:55 a.m. All quality and service has been phenomenal. 37% of employees would recommend working at Arhaus Furniture to a friend and 42% have a positive outlook for the business. Long wait . 2023 ForLocations.com All rights reserved. He went above and beyond to make sure my husband and I were satisfied. Trish worked well with our schedules for delivery and Shamika, the manager, was there for us when any glitches arose. Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. Do you offer in-home design consultations? A 5-step process for handling customer complaints To uncover the reason you received a complaint from a customer and solve the problem in order to retain that customer, use this five-step process for handling customer complaints. Comenity Reviews. The lady was super nice and I received a prompt answer which is nice in today's world of purchasing. Similarly, the line between "pushy" and "helpful" can vary from person to person. Daniel approach us and I shared my concerns. She kept in contact to see how we liked our products. Refunds will be issued in the original form of payment, except in the case of cash and check purchases, in which a corporate check will be issued and could take up to 15 business days to process. I was also surprised to learn even though I had spent quite a bit of $ I still had to pay for the delivery fee. Please have your order number available so that we may assist you more quickly. A 10% restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. Andrea and Chris are amazing. Every time I've gone into Arhaus to decorate and furnish my home, I'm personally greeted and have always felt my needs and interests are taken into consideration, rather than being pushed into a purchase. I love the quality, the color, the comfort we get lots of compliments. I truly believe the true measure of a business is how they handle a situation when something goes wrong. Apply for the Arhaus Credit Card online or visit your local store to fill out an application in person. This plan will also cover seam separation. Salary information comes from 1 data point collected directly from employees, users, and past and present job advertisements on Indeed in the past 24 months. Thank you again! They refunded Le the wrong amount and sent a bill! The pros: Nicely designed, modern sofas and sectionals. Love my Pearson Gallery bedroom set. Do I have to make a monthly payment on financing plans? To be removed from our email mailing list, click the unsubscribe link at the bottom of your email. Known for their sleek online experience and modern styles, they also have 71 locations across the US. I was thrilled with my order of outdoor patio furniture from Arhaus. Gorgeous product! And, we remain committed to never using wood from endangered rainforests. I was asked to wait 3 months for my dining chairs only to be told to wait another month+ as there were more delays in manufacturingI've had it at that point so I decided to cancel my order and order similar-looking chairs at overstock for less than half the price! Items sent via UPS, FED-EX, or as curbside drop-offs do not include assembly. I asked for my money back. So we decided to check out Arhaus at UTC in La Jolla. The store manager Shamika Haynes is awesome. I have received flawed and faulty furnitures, and had to go through the exchange process twice cuz the replacement would still have issues, disappointing to have such low quality and poorly manufactured products at a premium price tag. We ordered six leather dining room chairs. Arhaus furniture items typically feature materials such as solid wood, petrified wood, marble, all-weather wicker, rattan, glass, and crystal. work. Customers tend to love the unique and elegant designs of Arhaus coffee tables and how they look in their living spaces. The moment we walked in we knew this store fit our style. You send in pictures and they say nothing we can do. We use dedicated people and clever technology to safeguard our platform. Depending on your pick up location, the processing of this refund can take up to 30 days. All of the pieces have held up well, despite heavy use. Arhaus' customer service is definitely lacking. Well, my husband and I have been looking for chairs for a year now. Even if you spend thousands of dollars you will not receive any support. Additional information about Delivery & Shipping. For merchandise picked up at the home, refunds will be processed once it has been received and inspected at our warehouse. I had a few hiccups with my personal choices and Arhaus totally accommodated my needs. No one in the store claimed to know anything about the issue that had been going on for 3 months. They told me they dont cover surface issues, are you kidding me? The shipping label would only cover the weight of one of the boxes. All Reviews Positive Reviews Constructive Reviews What can this brand most improve? Reminds me of Best Buy. Shoppers looking for a statement piece or something to elevate the design of their space can oftentimes find the perfect solution in an Arhaus coffee table. Known for their sleek online experience and modern styles, they also have 71 locations across the US. We respect and appreciate that not all guests may want to share information with other select companies. Your experience can help others make better choices. I recently purchased a condo after selling my home. I will continue to work with her on future projects. The comfort in the product is there I wont deny but the quality is nonexistent especially for it to be a high end or luxury brand I would advise you not be fooled and opt for furniture stores that actually sell what they advertise. At Arhaus, were committed to products of great integrityfurniture made with uncompromising quality and care. It is a bad product as it provides them way too much room to deny claims. They sure asked me to pay for the furniture right away. With a keen eye for details, love for . They don't call or email back. Overall I am I giving this a 4 star because of Tricia. Deceptive!! Verition Fund Management LLC lifted its holdings in shares of Arhaus, Inc. (NASDAQ:ARHS - Get Rating) by 14.8% in the 3rd quarter, according to its most recent filing with the Securities and Exchange Commission.The firm owned 219,237 shares of the company's stock after acquiring an additional 28,275 shares during the quarter. Date of experience: 08 October 2022 Today I called and they said it might be in by the end of November, after I made plans to have furniture moved this week. and he said those furniture are okay to be outside and rain they make that waywell i don't care what he thinks I would like to keep my brand new furniture to be new, and supposed to have the covers by now to protect from rain. It was our first time shopping there and we are very pleased with their customer service and they wanted to make sure we were happy. These are merely guidelines for measuring and do not guarantee your furniture will fit. Please contact Arhaus to coordinate the return of furniture and purchases made on arhaus.com. They took longer than expected. The cons: Some shoppers mentioned issues with shipping. Made to your specifications and submitted for production at the time of your order. I should have looked here first but it was just a small purchase. In addition to the top categories above, Arhaus offers a wide array of other home products, such as: Arhaus provides free catalogs to shoppers in the US.Want to shop their newest products? He assured me that the chair he was recommending would work out. If you're not sure about which rug to buy or are deciding between a few options, Arhaus also sells rug swatches for shoppers to see how the rug and colors will look with their existing decor. So here I am still not being refunded by a company that has received the returned items. No problem with ordering, delivery etc. When I came home from work that evening the entire place was put together. Unfortunately I came across a very rude male associate who picked up the phone by the name of Tracy. Items such as lighting, mirrors, and wall art will not be unboxed, inspected, assembled or installed. It's perfect for our Great room. From looking at other recent reviews on various forums I'm not alone. Visit your local Arhaus store to explore our artisan-crafted collections and to connect with a Designer. This is a high end store with dollar store customer service. The furniture is decent at best but totally not worth it with such poor service. I was worried about getting my furniture after reading these reviews, but I called and the representatives were super helpful in getting me scheduled. Can I return an item to a store location? Resolution went from November to December to you guessed it January. Partner with copywriters and senior creatives to brainstorm, design and develop creative work that is based on company goals and strategic direction. Tricia did an in home design consultation and was great at answering our questions and coming up with creative designs for our rooms! Our professionally trained delivery team will unpack, inspect, assemble, and place your furniture in the room of your choice as well as remove all packaging and debris. This is not something that I would have expected from a $3000 dining table. You won't be disappointed. I am so thrilled with the guidance I received from Them. To purchase or redeem a gift card please do so by phone at 866.427.4287 or by visiting one of our stores. They were delivered yesterday, and three out of the six had scratch marks on the legs. Love everything! They just ignore the questions. I was sent a second label that i used for the second box. If you placed your order in a store, contact your Design Consultant. I worked with Etta and Michelle at Arhaus in Hackensack to re do my living room. Zero customer service. You would think for thousands of dollars of orders, Id at least get a little bit of service better than what grubhub offers (and grubhub is FAR better than these clowns). I went in today and found a floor sample chandelier, Our experience at Arhaus was nothing short of excellent, I worked with Etta and Michelle at Arhaus. I am so disappointed and will attempt to find a like item originally about $85 in cost but reduced to somewhere around $43. We would definitely buy here ! 68. There is no question that their furniture is beautiful and current. Poor customer service. He told me there would be a cost to order the missing crystals and "thats why its a floor sample - its missing parts!" I've had to cancel orders due to incorrect lead times quoted, dates continually being pushed out, and absolute lack of follow up or promised return phone calls that never happened. Items that are returned or exchanged due to size will be refunded only in the form of a store gift card minus the initial delivery fee and/or restocking fee. All the furniture is beautiful. These are normal characteristics that will not affect the performance of your piece and are not considered quality defects. I chose new ones. The woman stated she would submit an email to UPS and when they responded, she would be in touch with me. I can't say enough about the beautiful furniture, Miserable customer service on the delivery side, Misleading invoices and exceptionally poor customer satisfaction, Poor quality and even worse customer service. Arhaus Furniture - 54 Reviews - 1275 Polaris Parkway, Powell, OH - Retail Shopping Reviews - Phone (614) 847-4279 54 Reviews of Arhaus Furniture in Powell, OH specializing in Retail Shopping - " I purchased a $3000.00 sofa from Arhaus. All appeared sturdy and well constructed compared to other places I had visited. Get Arhaus company's verified contact number +1*****287, web address, revenue, total contacts 258, industry Retail and location at Adapt.io We never felt pressured into buying something we didn't want. Although it was no easy task, the Store Manager - Michael - was able to locate the bedding at a different store and ship it to our other house outside of California in time for the holidays. I loved everything it looked exactly as I thought it would be and it was all due to Tricia. Who is looking at this furniture before it goes out for delivery? Yes. We will work with you to resolve the issue to your satisfaction. If you are unable to accept delivery beyond 30 days of your merchandise being fully committed in our warehouse, your order must be paid in full and cannot be returned, refused, canceled or exchanged. BEAUTIFUL FURNITURE STORE ! Do you have a program for Interior Designers? I would suggest that no one buy any product from this company. Debra Cleare helped us with bedroom furniture, accessories and tables. (0) Super Helpful (0) They're not great but not a Ripoff (0) Total Ripoff (0) REBUTTAL BOX | Respond to this Report! A great way to boost the style of a room is through an interesting rug, and Arhaus shoppers have over 120+ different styles of handcrafted indoor and outdoor rugs to choose from. Extra Savings), Direct Ship Artwork, Fresh Dcor, One-of-a-Kinds, and Wallpaper are all sold "as-is" and cannot be returned or exchanged. How am I supposed to do that myself? We discovered the Tahoe, which is even better. From dining tables, dining chairs, benches and banquettes, bar and counter stools, buffets and hutches, bar tables, bar carts, and bar cabinets, Arhaus carries over 250+ dining furniture pieces that can help enhance the look of your dining and kitchen spaces. Now, more than one year later, we still look around and are amazed with the finished proMy husband and I highly recommend Arhaus and Trish. Join the 39 people who've already reviewed Arhaus. They expected me to put the old cushion in the new cover. With their thoughtful designs, shoppers generally report being satisfied with the quality of Arhaus pieces. This store is a hidden gem and a must for shoppers searching for unique home furnishings. They have gorgeous unique quality pieces at affordable prices. With only a copy of a floor plan in hand, Heather was able to understand our aspirations and provide the perfect design suggestions (for both key furniture items and complimentary accessories) that completed our apartment and immediately made our new home exceptional. Where can I find more information about my Arhaus Credit Card account? After being on the phone and accused by customer service for ordering the wrong stuff I forwarded them their email with inaccurate pricing. Now, today, late November. Everyone is always so helpful and pleasant to work with. I hope Arhaus realizes what an asset they have in her. Guess im out $250. I have spent way too much money at Arhaus over the years to be treated so poorly. Don't waste your time. The Bostics Date of experience: December 19, 2022 SJ 1 review US Dec 16, 2022 BUYER BEWARE!! This rating has decreased by -10% over the last 12 months. My wife and I discovered Arhaus long before we had a house to put any furniture. I got many compliments on them. The furniture itself has held up well with 5 kiddos, however the cushions have not. First, the stain (whatever it was) would have gone into the cushion as well. Join our Arhaus Trade Program and earn cash back on furniture, rugs, relics, accessories, lighting, mirrors, and soft goods. A Arhaus is located at 5300 West 119th Street, Leawood, KS 66209 Q What is the internet address for Arhaus? Key Responsibilities. Once the couches we ordered came in and needed to be delivered, we had a problem with the delivery company and Zane took care of it immediately. Except for the Retreat Deluxe Motion Bed Base which is the only piece I got as floor sample- the remote is not working and I was told that I have to call the manufacturer to get that resolved. For the Arhaus Credit Card, call 888.245.4064 or TDD/TTY at 800.695.1788. A new customer service representative created another email to send to UPS. Jerry B. said: Montgomery Mall is the premier place to see jailbait. I spent quite a lot of $, living room furniture, dining table and chairs, area rugs, and lighting. 2022-2023 Slumber Search $1,000 Scholarship. They keep apologizing which at this point is worthless to me and say they will give a follow up call or email. Customer complaints are pieces of negative feedback about a company's product, service, or support experience. Arhaus shoppers appreciate the nice styles and customization options of their sofas and sectionals. My experience here was terrible. We truly had a great all around experience and would recommend anyone who goes to Arhaus ask for Zane! They are liars, don't live up to their commitments, and are rude. Everyone there is incredibly helpful and great to work with too. She did a fantastic job, she listened to my needs and style and helped me make decisions that I am so happy with! They are a publicly traded company of over 2 billion dollars. I love the products in this store. Arhaus coffee tables include marble coffee tables, drum tables, cube and rectangular shaped tables, round tables, coffee tables with petrified wood, metal coffee tables, and more. They design and create furniture for outdoors, living room, dining room, bedrooms, home office with bedding and light collections too. They're awesome! Here are 8 tips for writing great reviews. I also found design associate Babs, very helpful and professional in guiding me through patterns for my chairs. I truly would not have gotten this furniture had it not been for her attention and willingness to satisfy my needs. Thank you to Michael and Kat for helping me select the perfect furniture for my home. Interest will be charged to your Account from the purchase date and minimum monthly payments will increase if the promotional plan balance is not paid in full within the promotional period. The rest showed up November 28, 5 days after Thanksgiving and after my company was gone. Spent $13,000 on a custom leather sectional. Countless emails, phone calls , and hours of our times wasted and we still don't have our couch fixed. We recycle copper into tabletops and transform tree roots into chairs. Most of our products and custom options are available online, however not all pieces are shown. It was a custom piece so it took quite some time to come in (which was expected). Arhaus is an Ohio based home furnishings retailer that designs and sells sleek, modern furniture and home decor. Lisa R. said: During my recent kitchen renovation, I searched high and low for an, Karen P. said: My second time here. I will be going back there now that I know they have good customer satisfaction. And, the little details are a big reminder that a real person created something special just for you. Bedford Ohio Business Rating: Tell us has your experience with this business or person been good? As we walked through the showreom we saw so many things that we loved! When this store opened we would frequent from time to time. This man was extremely rude and I recommend not spending your money here at all ruined my night alongside my friends. We're redecorating our living and dining room and had specific pieces picked out online, but i wanted to see them in person before purchasing. I cannot comment on the quality of my furniture since I have just received it. I found them to be solidly built. As I've expressed to Arhaus Concierge in an email (of which they haven't responded), there is no way that the same peeling that happened within a week of delivery can be considered "excessive wear" 4 months later. She has a flare and creative abilities which we appreciated. Both Batman, my little pup of the house, and myself enjoy our mornings on our new Hamptons chairs. The pillows are easy to wipe down too. Items that are returned or exchanged due to size will be assessed a 10% restocking fee and delivery fees are not refundable. The people we dealt with at Arhaus were very nice but the product lacks. Each item listed on the Arhaus website has a 'story', 'details', and 'care' section that describes the materials and processes used to create the furniture to help shoppers determine if it's right for them. You know those sales people that just bug? It would have been very expensive to hire an independent designer to accomplish what we did complimentary. Ordered an expensive coffee table after seeing in store and online. The pros: Beautiful selection of unique, quality dining furniture. Sandi Lahage the Design Consultant there is amazing. Arhaus is a lovely store in Plano/ Frisco Texas area. Michael is also a good listener, has an eye for design and is knowledgeable on Arhaus' inventory. If not only for the fact that I love love the Arhaus style, I would definitely go somewhere else to get my furniture and accessories, where customers who pay $$$$ are treated way better! Thanks for nothing Arhaus. Connect with a Design Consultant seven days a week, at 866.427.4287 or at your local store to choose from hundreds of fine fabric and finish options or explore our one-of-a-kind furniture. The new Arhaus store in Colorado Springs is horrible. They promised a discount. Reviews and acts upon all email and company communications; Definitely will be back. ! Arhaus carries hand knotted and hand woven area rugs with pretty floral and abstract designs, runner rugs, indoor/outdoor rugs, round rugs, and even vintage one-of-a-kind rugs. Run don't walk away from Arhaus! Furniture shopping is an oftentimes tedious and mundane task. For any exchange, return or service claim, proof of purchase in the form of your original receipt will be required. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. Phenomenal store. Thank you to Tricia and Michael for all of the help with our furniture purchases! They wont even send anyone to look at it. The Customer Service Rep Was Not Professional Train your staff in people skills, such as empathy and listening. I'd give this place zero stars if I could. She is amazing!!!! He answered any questions we had and he was very patient with us. Keep up the good work, keep smiling, and keep helping people like us find joy and comfort out of furniture that fits our lifestyle! that's how i felt and I never recommend to buy furniture from them.