We're sorry to hear that you've received an incorrect or faulty item. Just pop your items in something non see-through, sealable & waterproof. You'll then receive a full refund minus the cost of 1.99 for returning the item. Email Address The email address used to place your order. This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). Unfortunately we cannot accept returns after this time. 4. Returns and Refunds - Boohoo ANZ boohooMAN Reviews | Read Customer Service Reviews of www.boohooman.com Unfortunately we don't offer an exchange facility. We dont offer exchanges right now. The clothing isn't even that great either, sweatshirts have an abnormally large knitting pattern compared to any regular clothes that you could buy at a store for $10. If you paid for your order with a gift voucher or store credit, this will be credited back to your boohoo.com account. 1. We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. I have an outstanding balance of 1.99 on my Buy Now, Pay Later invoice (Klarna, Clearpay, Laybuy, Zip), how would I pay for this? Returns Policy | Returns Portal - boohooMAN weareMAN. This does not affect your statutory rights. For International returns you will need to pay for your return, you will need to generate your returns label via the portal. All returns are quality checked items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Log onto our portal here. You've got 28 days to send something back to us from the day you receive it. No packaging, no problem! You can return your item to us for a refund, and then place a new order to get the item of your choice. If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. By subscribing, you agree to receive marketing communications from boohoo by email. Buy Now, Pay Later! Return Request; 3. Your refund will be processed once we've received your unwanted items. To see how easy it is to collect your order see our video here. It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. Sites-boohoo-NA-Site All rights reserved. For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Login to our returns portal. Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Make sure you keep proof of postage! If your items dont make it back to us, youll need to open a dispute with the carrier. Your refund will be processed once we've received your unwanted items. For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Select your preferred return option (Print returns label at home or in store options). Please note: We cannot offer refunds on grooming products, fashion masks or swimwear/underwear if the hygiene seal has been tampered or been broken.Your statutory rights remain unaffected. Keep your certificate of postage safe as you will need this as your proof of return. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. 3.
Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! Whether you're on website or app, just flip the switch! Returns via the portal are fully tracked. As per our policy, returns are chargeable therefore the outstanding 1.99 charge on your BNPL invoice would need to be covered by you. *Extra 10% discount sent via email to new subscribers only. 1, 2, 3! The value of any items returned will be deducted from your final payment first, you can find out more and see an example of how this works by clicking here. Vests. A typical refund will take up to 21 days, thats 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system. Post if off! It takes up to 24 hours from your refund being processed by us for your invoice to be updated well send you an email as soon as your refund has been processed. Returns cost $4 and you can track them as they make their way back to our US hub in New York. 4 Once you have processed your return in the portal, you're ready to post it off You'll get an email once we receive your returned item. Keep an eye on your return tracking. Jeans, We've gone paperless! For USA, Canada, Australia and New Zealand customers please return items your item(s) to us within 30 days of receiving your item(s) and remember to get in touch before returning. By enabling them, you are agreeing to our. You can cancel your contract here. A typical refund will take up to 14 days + your banks handling time. 3. Copyright 2022 boohoo.com. You will need your order number and email/last 4 digits of your phone number. Returns are FREE for premier customers. Please note, for USA customers, there will be a charge for returning the item to us of $6 (as may be updated or removed by us from time to time). boohooMAN Returns Reviews | Read genuine reviews on boohooMAN returns 4. Product name and codes of the items you returned. 3 Select your preferred return option Print returns label at home. You've got 28 days to send something back to us from the day you receive it. Returns via the portal are fully tracked. Refunds will not be given if they do not comply with our returns policy. Re-pack the item in its original packaging with labels and tags still attached. You can unsubscribe at any point. weareMAN. If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. " posted 2 years ago - Anonymous " there returns is a joke, and the clothing quality is terrible don't recommend purchasing from here " If you are a customer in the European Economic Area (EEA), you have a legal right to change your mind within 14 days and receive a refund for most products that you buy from us online. You can return your item to us for a refund, and then place a new order to get the item of your choice. You will need your order number and email/last 4 digits of your phone number. You don't need to remember to keep your proof of postage - it's all digital! warehouse, and again when we have processed your refund. boohooMAN US returns are FAST, TRACKABLE & COST EFFECTIVE using the returns portal, For International returnsyou willneed to pay for your return, you can find out the postageprice in the portal oryou willbe asked to download a returns label and pay for postage atyour local post office. Please note, we cannot offer refunds on pierced jewellery, cosmetics & fashion masks or on swimwear if the hygiene seal is not in place or has been broken. Hoodies. Om van de volgende voordelen te genieten. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. You will need your order number and email/last 4 digits of your phone number. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued minus the cost of 1.99 for returning the item to us. 2. Summer Shop, The value of any items returned will be deducted from your outstanding balance, you should continue to make any payments that are due for the remaining instalments. Please note that where a product is purchased at a boohooMAN pop-up store or event, boohooMAN will only accept returns and refund payment where the product is faulty. Returns are a standard charge all year round and you can track them as they make their way back to our Australian hub in Sydney. Please note, that returns will be made at your own cost. I can't see the refund on my bank statement. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery . You have 30 days to cancel your order because you have changed your mind. *Extra 10% discount sent via email to new subscribers only. Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Select your preferred return option (Print returns label at home or in store options). Please note, if you choose to return via any method other than one of our chosen carriers, you will remain responsible for the item (s), including any loss or damage, until we receive. No packaging, no problem! You've got 28 days to send something back to us from the day you receive it. This does not affect your statutory rights. BB10 2BQ. Once you have processed your return in the portal you're ready to post it off! Login to our returns portal. Using your own method of return may cause delays in your refund and you may be liable for import VAT and a custom duty charge, if returning internationally. To help us get this fixed for you ASAP, when you first contact us please include the following information; (The product name and code can be found on your order confirmation email). Please note, for USA customers, there will be a charge for returning the item to us of $6 (as may be updated or removed by us from time to time). To experience the full world of Boohoo, please enable these or check whether another program is Keep an eye on your . Hear about exclusive offers, get early access to collabs & quicker checkout. See our, On dirait bien que vous nous rendez visite sur. From the Orders Details menu, select Returning an Order. Returns are a standard charge all year round and you can track them as they make their way back to our Australian hub in Sydney. So that we can get this fixed for you please head over to our Contact Us section. All rights reserved. With hundreds of styles landing each week and regular trend updates you can be sure to get the latest. No packaging, no problem! If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse. Once our checks are complete well refund your credit/debit card. Items must be unworn and unwashed with the original labels attached. Unfortunately we cannot accept returns after this time. If you are looking for boohooman returns portal, simply check out our links below : Table of Contents. Please contact us via the help page contact us form stating the order number or tweet us @boohoo_cshelp ,with further details of the issue within 30 days of receiving your order. Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! Free Boohoo returns | Post Office This two week period starts from the day after you receive your order (or from the day after you receive the last It takes up to 24 hours from your return being processed by us for your invoice to be updated. You'll get an email once we receive your returned item. Your browser's Javascript functionality is turned off. If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. If this happens to you and you think weve made a mistake, you can Contact Us and we will discuss the matter with you further. Please return your item(s) to us after finding the fault, and remember to get in touch before Your refund is on its way. You can cancel your contract here. You dont need to remember to keep your proof of postage its all digital! Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! Your refund will be processed once we've received your unwanted items. Product name and codes of the items you returned. You'll then receive a refund as per the policy above, minus any charge for returning the item as specified above. The funds should appear on your bank statement within 3-5 working days (how long If you choose to return via any method other than one of our chosen carriers (options given when arranging a return via our portal above), you will remain responsible for the item(s) until we receive them, and we will not be liable for providing a refund if we do not receive your item(s). letter-spacing: 10px;
Please note, if you choose to return via any method other than one of our chosen carriers, you will remain responsible for the item(s), including any loss or damage, until we receive. Returns Policy at boohoo.com What should I do if I receive an incorrect or faulty item? here its as easy as Widow Hill Road If its been 14 days, well get this looked into for you ASAP; just head over to our Contact Us section with the below information. Simply choose the locker thats most convenient for you - whether thats close to home, work, gym or another place you frequently visit. Simply return your item(s) and reorder for a replacement. Just pop your items in something non see-through, sealable & waterproof. Tell us what you are returning and why. Cargos, With just one click you can reduce the energy used by this website. You've got 28 days to send something back to us from the day you receive it. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). A typical refund will take up to 14 days + your banks handling time. boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends. Jeans, If its been 14 days, well get this looked into for you ASAP; just head over to our Contact Us section with the below information. Returns FAQs We've gone paperless! Make sure you keep your proof of postage! Refunds will not be given if they do not comply with our returns policy. AUSTRALIAN RETURNS LABEL All rights reserved. Your browser's Javascript functionality is turned off. If this happens to you and you think weve made a mistake, you can Contact Us and we will discuss the matter with you further. Jeans, If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. Shorts, You dont need to remember to keep your proof of postage its all digital! 3. Log onto our portal here. Ive paid with Klarna How do returns & refunds work? By enabling them, you are agreeing to our. Login to our returns portal. To help us get this fixed for you ASAP, when you first contact us please include the following information; (The product name and code can be found on your order confirmation email). You can unsubscribe at any point. depends on your card issuer). boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends. You'll get an email once we receive your returned item. Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Any orders placed from 16th Dec 22 onwards are eligible for 28 days only. Your refund will be processed once we've received your unwanted items. If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. Returns Policy | Returns Portal - boohooMAN You can do this by filling out the form on our Customer Service Hub You can return using the steps above. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. By subscribing, you agree to receive marketing communications from boohoo by email. There are a couple of other ways to cancel your contract with us. Copyright 2022 boohoo.com. Copyright 2022 boohoo.com. Returns and Refunds | Boohoo FYI A returns charge of 2.50 per parcel will be deducted from your refund amount. All InPost Lockers are in well lit, safe and secure areas with ample parking. Beauty products, fashion masks and accessories cannot be returned for hygiene reasons. We're sorry to hear that you've received an incorrect or faulty item. Keep an eye on your return tracking. One of our customer service agents will be more than happy to look into this for you. Login to our returns portal. You will need your order number and email/last 4 digits of your phone number. 90z Revival, You can generate a returns label from our website, attach it to your parcel and then send it back to us. Securely attach the Parcel Connect label to your parcel covering the original delivery label. NEW - Want a fully tracked, cost effective and convenient way to send returns? There are a couple of other ways to cancel your contract with us. Simply return your item(s) and reorder for a replacement. I have already returned some items from my order and paid 1.99, why are you charging me again? There will be a charge for returning the item to us at a fixed amount of 1.99 which will be deducted from the amount to be refunded to you. 4 Once you have processed your return in the portal, you're ready to post it off You'll get an email once we receive your returned item. Baggy Jeans, 2. }
It takes up to 24 hours from your return being processed by us for your invoice to be updated. If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). Items must be unworn, unwashed and unused with the original labels still attached. If youre a customer in the EEA, you get 14 days to cancel your contract with us. *Extra 10% discount sent via email to new subscribers only. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. Returns via the portal are fully tracked. There is no returns label in my parcel, how do I return? We have printer-less options too if you dont have a printer! 3 Select your preferred return option Print returns label at home. This amount represents our opinion of the full retail value of this product today based on our own assessment after considering a number of factors. Orders placed between 16th Nov 22 and 15th Dec 22 are eligible for an extended return period of 45 days. If you are a customer in Australia, you get 28 calendar days to cancel your order if you change your mind. Whether you're on website or app, just flip the switch! Returns via the portal are fully tracked. Don't worry, if this does happen we will contact you first. Select your preferred return option (Print returns label at home or in store options). Please turn it on so that you experience this sites full capabilities. Om van de volgende voordelen te genieten. Underwear and swimwear can only be returned if the hygiene seal has not been removed. By enabling them, you are agreeing to our. You'll get an email once we receive your returned item. You will need your order number and email/last 4 digits of your phone number. If you paid for your order with a gift voucher or store credit, this will be credited back to your boohoo.com account. If youre a customer in the EEA, you have 28 days to cancel your contract with us. For some banks and credit cards your refund can show on the same date as the original purchase, sometimes it can also show as the same transaction. If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace For International returns you will need to pay for your return, you will need to generate your returns label via the portal. You may be liable for import and pay a custom duty charge for orders over the customs threshold. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. No packaging, no problem! boohoo ROI returns are FREE and easy and can now be made via our customers local Parcel Connect store. With loads of styles landing each week and regular trend updates you can be sure to get the latest. them or get a refund. Shorts, Choose whether the return is for a purchase made in-store or online. You don't need to remember to keep your proof of postage - it's all digital! Hear about exclusive offers, get early access to collabs & quicker checkout. We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken. If youre a customer in the EEA, you get 14 days to cancel your contract with us. Items must be unworn, unwashed and unused with the original labels still attached. For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Beauty products, accessories and fashion facemasks cannot be returned for hygiene reasons. We cannot offer refunds on grooming products, fashion masks or swimwear/underwear if the hygiene seal is not in place or has been broken/tampered. *Extra 10% discount sent via email to new subscribers only. This cancellation period starts from the day after you receive your order. Returns are FREE for premier customers. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. However, we may, in our sole discretion, offer you a longer period for returns from time to time. Were really sorry to hear that youve received an item thats not in perfect condition. Make sure you keep proof of postage! 1. OUR RETURNS POLICY. US returns are simple and low cost. You will need your order number and email/last 4 digits of your phone number. Returns and Refunds - Boohoo EU To experience the full world of Boohoo, please enable these or check whether another program is Please turn it on so that you experience this sites full capabilities. Simply return your item(s) and reorder for a replacement. If you've returned items from an order paid for with Zippay, and you're near the end of your invoice period, we'd recommend making the outstanding payments by the deadline to avoid payment charges. This can take up to 7 days to show in your account and is dependent on your bank's processing time. If your items dont make it back to us, youll need to open a dispute with the carrier. Please turn it on so that you experience this sites full capabilities. UNLIMITED NEXT DAY DELIVERY + FREE RETURNS FOR A YEAR! Repack your items. Underwear and swimwear can only be returned if the hygiene seal has not been removed. Youll find these alternative methods below: Write to us via post: boohoo, PO Box 553, Burnley, BB11 9GD. For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please note we've extended our returns to 28 days so a typical refund may take longer than usual. Your refund is on its way. Youll need to write to us with notice of your cancellation just fill out 3. You don't need to remember to keep your proof of postage - it's all digital! For all other International customers, please return unsuitable items within 28 days of the date you receive the parcel. 2. On average a Klarna refund will take up to 15 days: 14 days to be returned, checked and processed, with an extra day for your invoice to be updated. 1. A returns charge of 2.50 per parcel will be deducted from your refund amount. With Klarna, Clearpay, Laybuy & Zip! Once our checks are complete well Pay for the postage and print off your label. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Login to our returns portal. Print returns label at home or in store options. If your bank account is linked to your PayPal account it can take a further 14 days for this refund to hit your bank account - this is due to PayPal processing times. FYI By enabling them, you are agreeing to our. Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken. Customer Service - boohoo | Womens and Mens Clothes 3. There is no returns label in my parcel, how do I return? If you have already paid your invoice or the value of your return is higher than your outstanding balance, then you will receive a refund from Afterpay for the items that you have returned. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items dont make it back to us, youll need to open a dispute with the carrier. Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. Re-pack the item in its original packaging with labels and tags still attached. Beauty products, accessories and fashion facemasks cannot be returned for hygiene reasons. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. You will need your order number and email/last 4 digits of your phone number. Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. 3 Select your preferred return option Print returns label at home or in store options. Follow the steps below: 1. You can unsubscribe at any point. Repack your items (These need to be unworn/unwashed/unused and with original tags). Follow the steps below: 1. This can take up to 7 days to show in your account and is dependent on your bank's processing time. For International returns you will need to pay for your return, you will need to generate your returns label via the portal. 1. APP EXCLUSIVE - 25% OFF ALMOST EVERYTHING!*. You've got 28 days to send something back to us from the day you receive it. GET UNLIMITED NEXT DAY DELIVERY WITH PREMIER!*.
On receiving your return the next step is for us to check the item(s). We try to process returns ASAP but some refunds can take up to 14 days to be processed + your banks handling time (up to 7 days). If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.