Im told, nicely , that if its my 1st offence ,often they only ask for the 2.50. If you're complaining by post: Customer Services Manager, Dart Charge Customer Services, PO Box 842, Leeds, LS1 9QF Then input your postcode to find the nearest payment centre.Find your nearest Payzone retailer here. How can we complain? Fining after only 48 hours is grossly unfair, especially for those going abroad or from overseas. Since I was calling from SPAIN, yes SPAIN, at whatever extortionate amount my provider was charging, the call was probably more than the crossing. Penalty Charge Notice Sent to Old Address even after ontime DVLA - RAC At least a week notice is a fair deal. I made a return crossing on Tuesday 2nd June, using a hire car, on a business trip for the company I work for. Do you think I would win an appeal? Also people should be able to pay by post after the crossing made. Find a quiet corner and scream very loudly we feel for you! I paid the 5 anyway and when the PCN arrives will try to appeal it citing that I paid, albeit just after the deadline. Have now received another penalty notice, this time for 105. I heard an advert on the radio today, about the new Dartford crossing with no booths.call me naive, but I havent been in the tunnel or on the crossing for many many years and I thought it was free as I couldnt find any booths ! I was thus unable to search online. Please send it straight away. The first hotel did not provide WiFi and so I was unable to search online. Drivers can be fined up to 105 if they don't pay. contact us page. In any case, notwithstanding the fact that the PCN has not been delivered, and the concerns I have about that, I am extremely unhappy that the situation has arisen at all. I did not receive the penalty charge notice. the hire vehicle company also charging me 35.0 for each incident. The 5 we paid is just sitting on an account to be used against future crossings. My wife made a return trip with our boys 8 days ago and when I asked her if she had subsequently paid she said Oh ****, no, I forgot! We therefore also extend this offer of cancelling the penalty charges for these crossings, provided that all outstanding charges What a screw-up! I am not aware there is any such Advance Payment Agreement in place between Dart Charge and in the form of a properly opened account. After all they have actually had the 5 for my crossing, even if my fat fingers caused me to mistype the number plate. Let me know how you get on.Thanks. Too many people like you are being hounded for doing no more than the right thing. If you have never used the Dartford Crossing before, you should receive a Dart Charge Warning Letter. Kind regards If there was a way of auto generating a reminder that would be a great help. I telephoned on the 22/05/2015 and was told if I paid 2.50 it would be ok, perhaps that person should have done a proper check or perhaps they are not trained. However I used the toll a few days ago on a return journey and yet again, same scenario, kids, stress, traffic and I completely forgot. In a lease van. Hello Can you scan (photograph) the PCN and send it to me on pete@aph.com? Have appealed but not holding out much hope. When I asked why would I pay 5.00 for a return trip instead of just 3.00 for a single trip the operator told me that she thought I had just paid them extra!!!!!! We were not offered the 14 day grace period neither was any allowance made for the poor signage and her language difficulties. They have all our details, and can send out a fine snappy enough. Herve. I didnt noticed that I have to pay for crossing. I look forward to your reply as soon as possible. I have just returned from travelling in the UK in my car. Since it was in a hire car, I have no idea if anyone using this car has missed previous payments and thus whether any 14-day extension will be granted. How will they collect the fees from foreign drivers. Dart Charge says that in the early months of the new scheme it delayed issuing PCNs to give confused drivers maximum opportunity to pay - hence the three months it took to impose the fine and. If you pay for your Dartford Crossing online, you should check your bank account to ensure you werent charged twice. Or they forget to pay on time which results in a penalty charge. Would you be willing to share more details about it? Is there anyway you can type in the reg number and it tells you if you missed a payment ect? In addition to the cost hike, sites like Dartfordcrossingcharges site have no way of effectively checking your details it even fails to ask what vehicle you are paying for, making it impossible to highlight mistakes when entering the registration mark. who checks this system is working ? There was an odd-looking letter C on another sign, so we assumed it was something to do with the congestion charge. I am not sure whether the correct term is theft or extortion or plain bullying but I feel like a little kid whos had his dinner money taken by the school bully. And most importantly, dont worry be happy. dart charge penalty notice not received - simssuccessgroup.com Hi, I crossed the bridge at around 5pm on Monday 5th Oct. After travelling on French motorways where a payment system is in place that caters for regular and occasional users, I can confirm that for the latter, the system is vastly superior in every respect to the system you now operate. While on holiday in France, I read that first time users of the crossing were being given 14 days to pay in view of the unsatisfactory arrangements for collecting payments (source http://www.bbc.co.uk/news/uk-england-30633955): (!?) Advised them i had already done this and sent proff of payment made on the 8th of Feb. .. so Im delighted and offer to pay. If you fail to pay them, they add a little on but nowhere near as much as the Crossing. Well, I can guess; they will sail through the barriers, oblivious to the implications, as I did. It seems, that I will soon receive notification of a large penalty for crossing and not paying on time. Most importantly, the amount will significantly increase to 70 (discounted to 35 if paid within 14 days). Plus, it provides information on the time and date of the crossing. If this is the first time you have forgotten to pay, then you will get a chance to pay within 14 days of a notice being sent to you. With your consent MoneyNerd may pass you on to a trusted debt counselling company or insolvency practitioner. The crossing fee will be added to the Penalty Charge Notice. Who voted for the idiots who make these decisions? Would be great if you can explain and help me understanding thank you. TO DISCUSS YOUR CASE I wonder how foreign non-english reading drivers cope? You can only pay in advance and must send your cheques to: Dart Charge Customer ServicesPO Box 842Leeds LS1 9QF, Help improve the Crossing experience: image credit. Where someone has paid a day or two late, and before Dart Charge have even begun to take action on the unpaid crossing by issuing a penalty charge notice, they can be few, if any, reasonable grounds for issuing a PCN, given that the purpose of the penalty system is to encourage compliance with the payment system. My query is about the 14-day grace period for the first offence. Am I now going to receive a fine I am gutted if this is the case it wasnt for the want of trying!! First time users of the crossing are given no advanced warning of fact that the toll crossing does not have any toll booth of any sort. Crossed on Saturday for the first time. An Example: Suppose you received a 60 PCN parking fine. Help - ** RESOLVED ** . Dartford will then send me PCN. the crossing took just as long as before with the toll booths, You say that Get an extra 14 days to pay however, first-time offenders will be given a 14-day grace period when the charge notice is sent out. I wish you the best of luck and let us know how you get on with this. I would like to be able to put my registration in, and confirm that there are no outstanding payments or fines. Thank you! What are my rights? We paid both fines and we have receipts. Forgot to pay and called them four days later and they tried to charge me 37.50..!!!!!!!!!!!!!!!!!!!!!!!!!!! For it to be successful, you need appropriate grounds for appealing. Just wait for the notice to arrive. 3) I have been abroad for the last 12 years and just returned to London I am sure the crossing was free on Sunday before, why has this changed ? I also would like to know if this may be a valid complaint to include in a represention, as well as my other issue with the PCN: And that is, I have received the Notice sometime after 17th of Sept., while absent from my address for 9 days. I shrugged it off and assumed there must be some mistake because I KNOW I had the toll covered. As this is my first offence I think I am fine and wont get a PCN (as I did pay within the 14 days grace period.) No correspondence has ever been received prior to this notice of enforcement (honestly not sure if I paid or not, though think I did). Vehicle hire company said we dont know where you work, or what roads you use. What the hell are they playing at. We used to have customer who regularly cost us parking tickets, and they ran up a debt. I would like to pay today. This is awful :( There were no signs saying to pay on the internet or by phone or anything or id have seen it. Would be possible pay it now, or I have to pay the penalty? Now I am back home, I have made the payment using my home internet access, but have missed the less than 48hrs deadline. What is the problem with changing address?? I crossed the QE2 bridge on 15th June and have only just discovered today that the charges have to be paid within 24hrs of crossing I like so many others assumed the charges had been suspended while major works are carried out as the signage is not very clear. Avrei preferito pagare il doppio per il mio sbaglio (o vostro sbaglio) difficile dire di chi sia lerrore, noi del continente come facciamo a sapere che bisogna pagare un pedaggio se non ci sono segnalazioni luminose o cartelli chiari. MoneyNerd Limited is an Introducer Appointed Representative of Loans Warehouse Ltd who is authorised and regulated by the Financial Conduct Authority (Firm Reference Number 713110) and is classed as a credit broker not a lender. Is this a tax on the english again. I rented a car in april at Luton airport for few days of tourism in south of England. In the PCN, it simply asks to pay 35 (within 14 days) plus 2.50 Road user charge. What is a Payzone shop and where to find it? I dont have any problem paying the toll charge itself. I also received their email payment confirm receipt for the Eur 3.61. Hello Yes, this is true and we agree. 9. But its separate from any Dartford Crossing-related matter. I didnt send them any appeal as I was sure to pay the right charge We either forget to pay and they do not send a reminder, or we pay only to find that we should have paid twice, once for one way and once for the other. I had paid the charge like a good little serf and in the allotted time before midnight the next day even though it meant I had to hobble from the plantation before I turned into a bumpkin. It helps when you want to dispute the penalty charge. Hi, I forgot to pay the crossing charge on Sunday and paid this morning, Im worried about getting a letter through the post with a charge, do you think I will get away with it? Delivery is usually deemed to be 2 working days after the date on the notice. First and only time we made a return trip we forgot to pay. I used the crossing on 2nd and 14th dec and paid the 2.50 each time as requested. Penalty charge notice number This can be found on the first page of the penalty charge notice you received in the post, it starts with the letters 'IA', 'IB' or 'IK'. He said: Rather than directing drivers to the official payment website, the signs invite users to use Google. On my latest challenge today they have again said they have now flagged any photo read by the computer as my registration to require human confirmation so it can be changed to the correct registration ending L. I have no issue with the people at the call centre, they are all very professional and polite but the computer recognition system clearly doesnt work and their manual actions so far do not resolve those problems either. In France motorway tolls are collected by automated credit card readers, why an earth does the UK have to be different? Dont know if it is worth paying for it online? The first time I did have access to WiFi was after the payment deadline. The Notice says, you have to pay a penalty of 70 Pounds, but if you pay within 14 days, you only have to pay a reduced penalty of 35 Pounds. Husband phoned them up and the guy basically said tough you will have to appeal it. Stress is a major downer on your immune system, take care of yourself. Like many here I havent used the Dartford crossing for some time, so when I used it a week last Sunday we had change ready and were constantly looking for signs displaying the various charges, but didnt see any. These figures dont appear to have been released since. Furthermore by reading some information normally people are warned if they pay to late (after 14 days) which I never got. That sounds horrific can you send the full story? I see no other reason then a money making scam for using it to make more money in fines. We all share your frustration on this one. , and email your request to info@highwaysengland.co.uk. If the PCN is not paid, additional fines may be imposed and enforcement action may be taken, such as court summons or vehicle clamping. 12 Reasons You Shouldn't Invest in Luton Penalty Charge Notice hi! I made a return crossing (first ever crossing) on 7/9/15 and completely forgot to pay by midnight the following day. Its three weeks ago now and Im still dealing with it, and I dont expect it to go away any time soon. Hi Paul Its a pretty common problem for anyone who doesnt use the Crossing on a regular basis and completely understandable. Yes its known on the east side of London wider publicity is not available and you need to actively search to find out how the system works. plus let us remember the toll/ charged was to repay to original builders as financed 100% by debt, with no equity contribution. The fine is 70 (with 35 option for early payment) but OP has more than one. All content is available under the Open Government Licence v3.0, except where otherwise stated, St John's Offices, Albion Street, Leeds, United Kingdom, LS2 8LQ, Registered in England and Wales, No 08703645. The Dartford Crossing charge is a fee for using the Dartford-Thurrock River Crossing, which includes the QEII Bridge and the tunnels, in Kent, England. After working in the Credit Card and Loan industry for more than a decade, Scott felt a desire to make a greater positive impact in the world. I think making an online payment or on the phone (when it starts working again) would be the best bet. The fourteen days allowance for first-time crossings is an improvement, but that should be standard for all crossings. Win, win for them. If I had known that I had to pay, I would have definitely paid! When I tried to ring on 030003001200 to pay, no one answers. I see it is run by Sanef, same as the French Toll roads, might it not be an idea to allow folk who have one to use the the Sanef sensor. I do not know if I have paid or not but will go to my local payment point tomorrow and pay in cash as well, then claim my money back from my credit card if they take both the payments. If the former it seems a very good idea, seems one would win all round. Visiting Britain from abroad once a year, and never having done any payments through Payzone yet, I simply wonder how does this work do I just pop into any payzone store, tell them or type in my license plate, and pay the 2,50 cash, or do I still need any kind of account anyway? My son used the Dartford Tunnel a few weeks ago. a further requirement from EPCPLC of Eur 151.73 to pay within 27th February Get back to the methods of natureand pause. There are other reasons why you could appeal the Dart charge. MoneyNerd Limited is an Introducer Appointed Representative of Key Retirement Solutions Limited who is authorised and regulated by the Financial Conduct Authority (Firm Reference Number 224987) and is classed as a mortgage and home finance adviser. Pay now and it should stop the penalty being sent out. Barring in mind I had the money ready to pay on the day of the journey .
For me, they sent all the correspondence to my previous address even though I had my driving license and vehicle document updated during the time I crossed the tunnel. Weve had a similar notice for a first offence. Licence Median Terms. when I passed there, coming from the North, I remember we found the tollbooths open, YOU REALLY NEED CLEAR SIGNAGE 10 MILES OUT ON BOTH SIDES The only reason we noticed coming back was there were no tolls to pay !! As it is I am now apparently liable for a fine of 2 x 105 pounds. Amazing phone call to Dart Charge on day 8 I remembered I havent paid.. ring to pay my first offence. Just RTS their scare mail and tell them you have no contract with them. What the Alex Murdaugh trial says about us On 9 Jan 2016 I received by mail a notification from EPCPLC, dated 19 Dec 2015 I rang to pay first the first thing the following morning but they refused to apply the payment against those crossings and said we would receive a fine. Why didnt the website tell me to pay both fines together and how come its taken a further 3 weeks for an offence on the same day. Can you please advise on what I should do? I know the UK Govt doesnt care but at least I feel I had a way to strike back! Now, today, nearly 11 months later I have had a PCN for 107.50. I also paid before getting fined, well you do when you suddenly remember after a holiday!! Had exactly the same problem phoned and was told it was not possible to pay after midnight on the day after the crossing. The hire car company should have payed the 2.50 and charge you 38 (a steep 36 service charge). I dont use the crossing, I live and work on the south coast. Hugh. Find your local Trading Standards office here. APH Community > Beat late payment of the Dartford Crossing charge. The cost of a van is 3.00, so the system should ask for the correct amount. Will I win an appeal on such grounds. I am happy to admit I forgot to pay (its a first offence) but by the time I got a PCN the fine had risen to 107.50 each way :(. You probably know this number by heart, but just in case, here are the contact details youll need: I havent received any kind of notice through the post yet regarding the fine and it has been 12 days if I get a letter, does anyone know if I will still have to pay the fine, or will I then have 14 days to pay the toll as its a first offence? People cannot travel without the stress of thinking, will I get a congestion charge, a toll charge, parking ticket, overtime parking ticket etc. Receipt FJ No 29616281 ref 150522132752022153F7N. What computer are they using on the system, A sinclair spectrum . Lastly, Dart Charge penalty charge notice and what to do. Otherwise, you dont have any proof of payment if things go wrong and you get a Dart Charge penalty charge notice. At the bottom of the next page is a button with Make a representation written inside. Clamped. How to successfully appeal a parking ticket with free template letter Reduced to 35.00 if paid in 14 days. At home I read a lot and many things about the payment and I needed a lot of time (no good English) I will tray to pay tomorrow and for the next time: can I pay in shops all over the UK with the sign payzone? It's normally 2.50 per crossing for cars and either 3 or 6 for vans, buses and goods vehicles, depending on the number of axles - with the discount this drops to 2 for cars and 2.63 or 5.19 for other vehicles. This system is only OK if a reminder letter is sent out to non-payers before imposing fines (which would be too expensive of course, so it will never happen). The reasons are as follows: As fine went to lease co first it is outside the 14 days for first offence.is there anything we can do please? hey all wanted to let people know have an account with dart charge for my 18 year old son who worked in dagenham I was OD by 1.00 for 1 day in Dec 15 and the charge could not be paid i had no idea my account had ben cancelled I have called hand written twice with no reply to any of my correspondence Yesterday I received a bill now for 3790 for 14 days even though they had reinstated my account and continued taking money for any charges and crossing used. I went to Dover and back in one daylong voluntary work day away on sat of first bank holiday. Dont get scammed: Just like services such as buying road tax and applying for passports, the new Dart Charge payment system as it is officially known is likely to be targeted by scammers with copycat websites. If I had of course Id have paid. However, before the bailiffs can be instructed, the following statutory enforcement documents must be sent to you. A real mess that needs sorting out though. 'The first penalty charge notice issued for any vehicle for non-payment of the charge will offer the driver an . The signs are appalling as you can see from our drivers-eye video. Hope you enjoyed your time here. The supposed officer was not an officer at all, but the servant of a foreign ambassador; it was he who had dealt the first blow; he had not drawn his sword, but the other had snatched it from his side, and had run him through the body before any one could interfere; whereupon a stranger from among the crowd knocked the murderer down with his . when i contacted Dartford call centre and explained they said i owed them money however I have receipts showing that Dartford owes me money, was ment to get a call back but still waiting one week later. It really is a poor situation, but you will have to go through the whole process just to prove you didnt do anything wrong. I made my payment on the morning of 9/9/15 as soon as I realised but I am worried as I havent had a PCN. The additional 14-day period will help most drivers escape fines of up to 210 for a return trip, but please remember, this applies only to the first charge issued to any single vehicle. It's difficult as you've got nothing to back up what your saying I.e. They dont tell you in the letter you can pay 2.50 you need to know this. Couldnt believe it Thank you for this page guys. Thank you. 