Within Canada 1-888-999-2321 Or dial 611 from your Virgin Plus phone. on human). That way I have definitive proof that the company has received my complaint and when they received it. I have tried resetting her password online but it does not like to do it as its not the main account, I put in her email & put in my DOB & Security answer. Click to mark as a Helpful Answer, or use Kudos to say thanks, on In order to do so I will need a little bit more detail so I will send you a private message. 10:02 Virgin Media offers area codes in the following areas: London, West Midlands, East Midlands, Yorkshire, Manchester, Liverpool, Leeds, Sheffield, Bristol, and Cardiff. Using the information provided on our website you can Call Virgin Media on the contact number above, send an email or write to customer services. When I got the phone call on 24 Jan I checked my service via online site and it said the TV was experiencing issues but everything else.Shortly after my broadband internet dropped out (the rooter had turned red) I switched off and in and after a few minutes was working fine. Use a contact form, live chat, or even post to ensure that any necessary communications have been sent across. If you require an installation that will require such as a satellite dish, new sockets or other structural changes, you may need to check with your landlord or landlady first. Along with all of this, it's also explained on the Cancelling my Virgin Media contract help page, with the section in point 3 being called You'll lose access to your Virgin Media Mail service. 21:19, I have recently cancelled my virgin account after being with them for 7 yearsdue to the horrendous customer service we received when we moved house (full day un paid wasted then an additional 3.5 hours calling a 0345 number to try and resolve a problem that was no error or my own!). CISAS is impartial and will investigate your case. They can look at options outside of the bundle deal for you. Skilled in Forward and Reverse Logistics, People Management, Telecommunications Systems, Customer Experience with case management, and Troubleshooting. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Monday to Friday: 8 am - 8 pm, Saturday: 8 am - 6 pm. It takes me to a box with two bars, your email address and the second bar is your password. 15:49, and miscreant example email address is very apt. Service Operations Manager working in the Supply Chain Team at Virgin Media O2 with past experience as an Executive Resolution Specialist and Assistant Retail Manager with a demonstrated history of working in the telecommunications industry. Need a helpful hand to show you how to make a payment? 09-07-2022 As there is no other option I suppose I will have to go back in time and write a letter of complaint , 08-02-2022 Can anyone get into their web email? 26-01-2022 The best phone number for Virgin Media is their 0845 4541111 customer service phone number, and you can get the details and use our free call-back service by finding the link . There are no guarantees that my advice will work. Call for free to get your TV & Broadband sorted today. Talk to other friendly customers and members of the Virgin Media team. You do need to sign up for an account but we haven't seen a request for card details previously when setting up a BQM. 19:00. Virgin Media support opening hours. . % of people told us that this article helped them. It's pretty clear that Virginmedia want to get out of providing email, and as a quick browse through this forum will show it's already giving problems for many users. There is also the forgotten password route https://www.virginmedia.com/my-virgin-media/forgotten-details/password which I assume you have already tried. Once a customer decides to leave our broadband service, any emails that have been created and attached to the account are closed and completely removed from access 90 days after the disconnection date. Step 1) Create a distribution list in your Address Book. Possibly. Once this is fixed you should be able to achieve what you want via a change of the default spam settings and setting up your own filter. Sorry to hear of your service issues and experience with fraudulent calls. 13:32. By phone. How do customers contact Virgin Media? Click Mark as Helpful Answer or use Kudos to say thanks, on and is reached by going into manage other accounts. These numbers ultimately reach a similar destination to each other in terms of Virgin Media customer care and support, but cater for different subject matters, as demonstrated in the table below. If that is too long, then we advise going straight to social media to air your complaint. Can you give us some additional information about your connection issues so we can offer further support? 07-07-2022 Customer service free from Virgin Phone or Mobile 150. I'll send you a PM now to assist further. If the form does not allow you to complete the process, then yes, a letter is the only way. Here to help! 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