The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. After all, I selected that I wanted "2" tickets not "1". Hi Sony, we reached out to you today about your order and the dispute with your financial institution to ask for the documentation you received from your credit card company. I bought 2 tickets to Super bowl for my 11 year old son. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. He'll be heartbroken. Service 17 Value 15 Shipping 10 Returns 7 Quality 11 Positive reviews (last 12 months): 72.2% View ratings trends See all photos I was purchasing tickets for a show and the venue did not have tickets for sale yet so I purchased through here since they were only available here and paid 200$!!! I ordered premium tickets for the orchestra section. So I recommend never buying anything from this place. The third party did not send us the electronic tickets. We'll get you there. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. One arrived by mail with a "Lot 16" other was delivered electronically. I was unable to get the sale price on the website, so I called and got a excellent representative whom explained everything and took his time and gave me good advice. Desired outcome: These were special seats, including dinner and first 2 rows on the dirt. A link has directed you to this review. Ticket Listing Information 9. Takes no accountability for a time glitch that had us go to a show at the wrong time. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". I could not attend. Vivid Seats' email and phones were not responding to many numerous requests. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. Great customer service skills. Crooks. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. They take your money, and you have no valid tickets. Lots of filter options to narrow down events. I just want the tickets I spent my hard earned money on. It offers a 100%. VividSeats has B rating with the BBB.org as of September 2022. Ive only purchased tickets from this site twice. Will my seats be side by side? Vivid Seats is famous for its courtesy calls. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. Great service. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. If you order in enough time, youll have an opportunity to react and/or make alternative plans, if necessary. Beware. Vivid Seats is a trustworthy online resource that helps connect consumers with event tickets. Thank you Amanda. We have confirmed that your tickets are still valid for entry, and if you were to encounter any issues at the venue with these tickets we encourage you to call us immediately so we can help ensure you get to attend. I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. Marvin J was a great help to me in getting my tickets when n the website wasn't working. Vivid Seats is a trusted and reliable way to buy and sell tickets. They have a helpful blog about big shows and games that you can get information about, learn the schedule, and find . We launched @recap.email and legal webhooks. 1,560 talking about this. I never received the email and therefore never accepted the tickets. If you have any additional questions, concerns, or would like to discuss the resolution provided, please feel free to reach out to our specialized team via Direct Message over social media, and we'd be happy to discuss this further with you. Tried and tried last night (4/10/22) and again most of the morning (4/11/22) to buy tickets. I had a great experience. I was able to purchase tickets during and event before the presale of a show overall the tickets are real yet they are overpriced compared to the original sale. Not only did he make the ticket purchasing process extremely easy, he was also able to slash a little off of the total price of my large order. Today I purchased 4 tickets to the Matchbox 20 concert in Oct 2021 I worked with Luis B. I was told that I should have known that by this note that was listed: xfer Piggyback. We value your privacy. They are aware of this issue. Request to speak to a Vivid Seats agent. I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. It is never our intention to make our fans feel this way. Sellers can choose the price for their tickets and modify them at any time. Vivid Seats Review Summary. Looking for the best way to buy and sell mobile tickets? Well they sold me another ticket on the other side of the stadium away from my partner when I know I slowed down to make sure we at least got the same section. Well start sending you the news you need delivered straight to you. I would like to warm people to avoid buying tickets through Vivid Seats. I have knee issues so very kind to help so we don't walk far. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. In this guide, I will be reviewing Vivid Seats in detail. I will not be using this company again and will never refer a soul. The moment you hit submit, they have your money and will not refund. I called Vividseats and was told there was nothing they could do. Vivid seats is horrible. When I went on their "live chat" to inquire, they didn't respond at first . The. Barbara, who is my agent, was absolutely the best that you could have. I don't want $1,500 of Vivid credit for a show that was postponed due to weather, then permanently cancelled due to scheduling conflicts. I feel that you overcharged me. How do I determine the seat numbers for a ticket listing? until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. Nothing arrived. The tickets are yours now to you have to figure out what to do. Desired outcome: VIVID SEATS LLC. Desired outcome: Last minute tickets: Buy tickets for NBA, NFL, MLB, NCAA, and NHL games, right up until game time. The 100% Buyer Guarantee means Vivid Seats upholds industry standards for safe and secure transactions. If you still have concerns about your order, we encourage you to reach out to our specialized team via direct message over social media. I do expect a responce and an apology for this overcharge. We are absolutely sorry to hear what you experience. Its location on this page may change next time you visit. - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. Agreed! Nowhere on their site did it say that these two tickets wouldn't be next to each other. I use Vivid Seats for all my tickets: Celtics, Bruins, Kevin Hart, Bruno Mars and many more. We lose as a result of your opportunistic business model. Vivid Seats complaints 102 M MikeArmstrong82 of Independence Kentucky, US Jan 17, 2022 11:00 pm EST Delivery of tickets Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. Absolute worst customer service ever. You get an email when the tickets are sold, and then you either upload them or ship them. 2023 Trustpilot, Inc. All rights reserved. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! Sellersville Theater contacted Vivid Seats to ask them to stop purchasing and reselling tickets to our shows. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. We appreciate your patience. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The latest review was 2 months ago. they are all the same basically. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. I thought maybe that was the seller. We don't want you to feel that you've been mislead, so please don't hesitate to reach out to us if you'd like us to show precisely where that information was displayed during checkout. We can also confirm a previous advocate already shared with you that your tickets were delivered to the provided email at the time of purchase. It also assists sellers who have tickets and want to sell them safely. Vivid Seats provided fraudulent tickets to me. I expect to pay the normal service fees, but not what you charged me for the tickets. They buy tickets from me, physically edit the tickets and then turn around and sell them to people for double the price. Date of experience: November 28, 2016 Useful Share Advertisement DS David Simonich US Nov 27, 2016 But, what I'm reviewing . Gain trust and grow your business with customer reviews. Over 100 million tickets sold. I suggest never doing business with them. Suite 800. A refund or seats in RTC4. HORRIBLE experience. Products used:Tickets for an upcoming football game. Ticket master from now on! Especially since Vivid. Customer service told me they will not help me because I already accepted the tickets. Is this your company? We apologize for your experience, Nathan, as we're dedicated to doing our best to fill all orders. Never again. The lawsuit claimed that Vivid Seats was obligated to make payments for tickets purchased on or before April 1, 2021 to events that, at any time from September 29, 2016 through April 1, 2021, were cancelled, postponed, or rescheduled, that Vivid Seats failed to do so and that purchasers were injured as a result. In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. We would love to review your order again to see if there's anything we can do to make this right for you. Vivid Seats' email and phones were not responding to many numerous requests.Yes, you get great prices on concert tickets because it is a con. All persons or entities residing in the United States, its territories, or Canada, who at any time on or before April 1, 2021, purchased a . After taking the money and securing it they cancelled my tickets and locked the money out of my purchasing power so I can't even buy more tickets. Ong please do not use this businessshadey as a summer afternoon under a big oak tree. Approximately 90 minutes later, the seller had noticed you had not accepted the tickets yet and resent your tickets as downloadable QR codes for your convenience to make this easier for you to access. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. As of Oct. 13th 6:38 pm I am unable to access my tickets. For 2 and now the event is selling them for 25$$$!!! This was an absolute nightmare. Avoid this site and their markup fees! Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. Its not right that they say they have no control over the seller. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. VIVID CONFIRMED THE TICKETS IN A DIRECT E-MAIL AFTER MY CALL. Wed, 11 May, 2022 at 5:09 PM. They deserve to go bankrupt as they cost me $800. Because of this, we always make sure to share total pricing information throughout each fan's purchasing experience. We are filing fraud with the bank and reporting to the bbb. We assure that you and your partner will be able to sit together. No refund offered!! Vivid Seats provides a "100% buyer guarantee." So what happened here? It goes against our guidelines to offer incentives for reviews. Vivid Seats ranks 27th among Tickets sites. Very deceptive and unfair marketing. Submit a complaint and get your issue resolved. Going to more events with Vivid Seats gets you to more events. Accidentally purchased tickets on wrong date and chatted with an agent immediately after. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. Share your photos and videos with others to prove the truth of your words. Service 16 Value 14 Shipping 9 Returns 6 Quality 10 Positive reviews (last 12 months):76.5% Positive 13 Neutral - 0 Negative 4 View ratings trends Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. Takes no accountability for a time glitch that had us go to a show at the wrong time. He reassured me of any concerns I had and was very patient with me. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. Complaint from Mike D on 30 November 2022 about Vivid Seats in category Online Services The following is a chronological timing of the events that occurred: September 26, 2022, at 7:33PM - I received a ation for Order 47579325 for the Vegas Knights hockey game that was scheduled to start at 7:30PM. Ticket resale limitations; prohibition; exception. People need to understand that VividSeats works against you. Eugene was very helpful with my questions. Chicago Illinois Also, VividSeats says all orders are 100% . Your transaction is secure, and you also get a full refund for canceled events. Vivid Seats' 100% Buyer Guarantee means that if your event is canceled without a rescheduled date, or if your tickets aren't validated or don't arrive on time, you'll be fully compensated or. The site offers a buyer's guarantee that includes award-winning customer service care, safe and secure transactions, valid and authentic tickets. My tickets were not released until 1 week before the show. It asked how many tickets I wanted which I selected two. Tickets were electronic via phone. I attempted to purchase regular GA tickets for the upcoming Fall Out Boy concert in Virginia Beach and after check out realized there was only one ticket when I KNOW I set the purchase number to two. He was absolutely fantastic at his job. We do this to make sure each fan is able to choose tickets that are most accommodating to them. We could not access or find on Ticketmaster and vivid customer dis-service. Yes. We can see that your tickets contain a standard disclaimer at the bottom, but we can assure you that you will have no problem using these tickets. And on top of that he made sure I got my credit for my [purchase, Amanda from vivid seats was very helpful purchasing our parking pass, very perfesaiomal answering all my questions and help pick best parking. No person that issues tickets for admission to an event shall issue any such ticket solely through a delivery method that substantially PREVENTS the PURCHASER of the ticket FROM LAWFULLY reselling the ticket on the Internet ticketing platform of the ticket PURCHASERS CHOICE.. There was not enough time to even get to the venue. Download Vivid Seats | Buy Tickets and enjoy it on your iPhone, iPad and iPod touch. I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! Please reach out to our Customer Service team and we can find out more information on why that was cancelled, and assist you with obtaining tickets. We recommend the company for anyone looking for deals on concert tickets or shows in the United States. Vivid Seats will calculate, collect and remit sales taxes for events taking place within particular jurisdictions, however Vivid Seats is in no way responsible for the accuracy or suitability of any payment of taxes made by Vivid Seats to any entity on Seller's behalf. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. Leave the paper at home! When the tickets never came, I contacted Vivid repeatedly. What I received were tickets in Section B, Row N, Seats 147 & 148. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Since the tickets were delivered in time for the event with the transfer at 10:24 AM that day, that is why we advised that your order was not eligible for a refund. I would never have the paid this amount of money for average seats. So, Vivid seats charged an additional $196. + the only ticket rewards program around. you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. 10.1K Ratings. How do I know I can trust these reviews about Vivid Seats? He was very knowledgeable and courteous. He was quick to answer my questions and quick to book my tickets. Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. And Vivid Seats did not tell them that they had cancelled tickets that were already paid for. Looking for the best way to buy and sell mobile tickets? Vivid seats are scammers. Desired outcome: We appreciate you bringing this matter to our attention and will be following up with you again soon. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints The buyer is responsible for these costs. This review was chosen algorithmically as the most valued customer feedback. After reading review about Vivid Seats I was extremely skeptical but decided to take my chance anyway because they had the cheapest tickets for The Judd's Final Tour in Lexington, KY. Its not final unless I had the tickets available which I didnt. Vivid Seats has 450 employees. Never again. People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. We are all set now and appreciate her cheerful assistance. Jeremy of Las Vegas, NV Verified Reviewer. I tried calling two hours before my event as the tickets never arrived. They can see this but they refused to issue a refund. I am very disappointed in not being able to attend the show. I have put in calls, live chats and emailed customer support. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. IE, Hundreds of people are standing in front of you. Absolutely disgusting. 3 for $533.58. We invite you to reach out to our online support team by social media. On December 13, 2022, I received the tickets from Vivid. This is an unfair and unnatural economics meant to hurt you. 2. bradsaid 1 yr. ago. You advised that you arrived at 7:50 PM. Is SeatGeek Legit? Then the day of the event I got an email cancelling my ticket. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. The seller sets the ticket price. We have diverse sellers to provide many purchasing options for our fans to have a great buying experience. I was assisted by carlos today in my want to purchase 2 luke bryan tickest for wed july 27th in gilford New hampshire I only had to tell him what section i wanted and how much ibwanted to spend and he found me the best available that met my requests! Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. I have had good luck on the majority of purchases, but when issues arise, customer service is quick to point out that they are a middle man and this is an issue between you and the originating source of the ticket. Please Refund at least $1000. I don't expect they are willing to give an apology. Report as inappropriate. I found two separate listings for tickets in the same section and row. Any shipping fees associated with transferring the tickets are the responsibility of the buyer. Vivid Seats is a third party ticket marketplace that has grown in popularity over the last number of years. The confirmation number they gave me was completely useless and also did not allow me to access my tickets. Companies can ask for reviews via automatic invitations. On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). This not only hurts our venues reputation, but cheats the artist, as the additional ticket price is not shared. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. For further help, send us a direct message. Got us a great deal on our tickets love this company. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. Vivid charged me 78 dollars for a 30 dollar ticket. At this venue, Section B is behind the Pit. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. They deserve to go bankrupt as they cost me $800. Credit care company is stating they rejected my dispute because all sales are final. Just go through Ticketmaster or the event website directly. Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer's concernsWe have been in contact with MrLux and reached an amicable resolutionHowever we would like to address his concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the . Mobile tickets: When your order includes mobile e-tickets (based on venue), you'll be able to access them directly in the app. FAQ. We apologize that you didn't receive the tickets you requested, Charlotte. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Claim it and get a lot of features. I do expect a responce and an apology for this overcharge. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Was not able to get in with those tickets I paid for. That clearly didn't happen bc I received NO TICKETS! . Our content is intended to be used for general information purposes only. Scammed!!! I paid for the first 15 rows. We were able to review your order file and confirm that there was no communication for your order until after the event had passed. Vivid seats has been getting scammy lately. Full refund and apology for lack of ticket delivery.