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Visit the company website to obtain information on the company and review the job description prior to your interview. As an Seasonal Bilingual Customer Care Representative you will work in a dynamic call center environment providing customer service and consultation to our client employees. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Qualifications for a job description may include education, certification, and experience. Alight SolutionsEasy 1-Click Apply Customer Care Representative, Human Resources - Texas Virtual (Work From Home) job in Springfield, MO. at Alight Solutions. Job Description: JOB SUMMARY Alight Solutions San Juan is looking for real people, who are passionate about customer care. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. We act with respect and accountability, mindful that our actions affect the lives of millions in meaningful ways. Alight Solutions Health Client Leader Atlanta, GA 17d $121K Per Year (Employer est.) Explore careers Media or Investor inquiries? Disabled Person, Inc. * Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. Disabled Person, Inc. At Alight, we are reimagining how people and organizations thrive. East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia Training will begin for this class on Monday, May 1st The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. Know Your Worth. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. People can always trust us to say what we mean and depend on us to do what we say. Averages based on self-reported salaries. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation at alight.com . Alight allows employees to enrich their health, wealth and work while enabling global organizations to achieve a high-performance culture. At Alight, we believe a company's success starts with its people. We combine data-driven . At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. We are one team, hungry for results, we focus on what matters, and know that for even the most difficult challenges, there is a solution and we will find it. Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries. Because transformation takes a workforce. The mission of our customer care teams exemplifies the need for humanunderstanding. Valoras trabajar con compaeros comprometidos y lderes amables que les importa el bienestar de sus empleados y clientes. You have already created a job alert with same filters. Pros. A Customer Service Representative also handles concerns, complaints, or other issues. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). The estimated additional pay is $2,234 per year. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Our 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. We continuously reimagine what the future could be and believe that tomorrow is created by the actions we take today. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. The assessors like to know that you are familiar with the company and with the position for which you are interviewing. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. We strive for Excellence Every Day by collaborating with our clients and colleagues. |, Route Manager Trainee (Entry Level & Experienced Hire), Assistant Manager, Merchandising - Colonial Plaza, Customer Care Representative - Open to Alight Alumni Only Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources! * Call Center and Hospitality experience preferred. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Full Job Description. * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. We're always looking for great talent. Our people are our greatest assets at Alight Solutions because People Matter! The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. We want you to join our company with 25 years of industry experience. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. At Alight, we believe a company's success starts with its people. READ MORE Awards and Recognition Our work with the most influential companies has been recognized across the world. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Their job is to help ensure customer satisfaction. Our values are the essence of who we are: We believe in the power of people and know that the best ideas can come from anywhere. You will be notified during the hiring process which checks are required by the position. West Region States: Arizona, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming * Demonstrate a positive attitude, self-awareness and embrace feedback Alight believes diversity should be visible, valued, and sustained throughout the organization. Find contacts: direct phone number, email address, work experience. As a condition of employment, you will be required to complete paid training and successfully pass a final course assessment. Position: Alight Alumni Customer Care Representative I<br><p><br><br><u>Job Description</u><br><br></p><p>This posting is specific to candidates who have previously worked with Alight as a Customer Care Representative.<br></p><p>As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. * Bilingual (English/Spanish) is a plus The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Careers in Customer Care At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginningon your first day of employment, Alight is committed to the continued development of our colleagues. This may include additional research and ongoing casework. * Diversity programs to ensure Alight promotes an INCLUSIVE, open culture with diversity in thought and style. Empezar as tu carrera con ReedGroup con un programa de entrenamiento completo. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We embrace the diversity, unique backgrounds, and individual perspectives of our people to create an inclusive workplace. |, MCAT Critical Analysis and Reasoning Instructor, MCAT CARS Instructor, San Juan, Puerto Rico Office. Work-Life Balance Help make it more accurate by, Native Hawaiian or Other Pacific Islander, Get started with your Free Employer Profile, All Customer Care Representative Salaries, average salary for a Customer Care Representative is $37,003 per year in United States, The Ultimate Job Interview Preparation Guide. All Rights Reserved. Esto incluir ser el primer punto de contacto para los clientes que necesiten ausentarse del trabajo, debido a enfermedad o heridas, o a responder a sus preguntas. Customer Care Representatives or Customer Service Representatives are tasked with keeping clients satisfied. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. You're able to quickly input and retrieve data while working with the customer on the telephone. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with . As a Customer Care Representative 1 , a typical day to include the following: Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. Bilingual (English/Spanish) Customer Care Rep - Virtual. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. We understand the powerful human connections that create success for organizations. Required Skills. Full-time $12.50 an hour. Get a free, personalized salary estimate based on today's job market. * A self-starter who has excellent communication skills in English and Spanish (verbal and written) and the desire to provide the highest level of customer service and satisfaction. Esto te describe? To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer. We strive for Excellence Every Day by collaborating with our clients and colleagues. We learn from one another, champion progress and challenge the status quo. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients.