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Communication skills: Communication skills are essential in any technical role. Bing Ads sets this cookie to engage with a user that has previously visited the website. In this role, you wont be expected to repair hardware. Once the product was purchased it was our obligation to the consumer to have an amazing "out of box" grand gesture, offering free personal training, and an immediate hands-on learning experience. The exam costs aren't as crazy as CompTIA. Hiring process: Well, I was working at Best Buy but I wanted something more exciting. At the completion of each course, new certification exams are available to demonstrate competence achieved at each level with corresponding digital badges from Apple. This might include experience with the Mac operating system, the iPhone, the iPad, and the various applications that are available for these devices. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. The ideal candidate will have in-depth knowledge of Apple products and software, as well as excellent customer service skills. Weirdest thing that happened on the job: Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. They test new features, investigate bugs and glitches, and provide feedback to engineers about how well these features perform in real-world scenarios. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. This cookie is set by GDPR Cookie Consent plugin. They may also move into management positions. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). Apple benefits help further the well-being of our employees and their families in meaningful ways. Through articles and guided exercises, the course covers the tools, services, and best practices used by a help desk professional, technical coordinator, or service provider for an organizations Mac, iPhone, and iPad users. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple studentsexpect worldwide. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. 2023 Apple is working on a redesigned version of the larger-screened iMac that could bring back the "iMac Pro" name. You're validated during a Train the Trainer (T3) where you demonstrate your ability to teach the Apple curriculum. Average salary for Ontario Power Generation Technical Training Specialist in Strathroy, ON: [salary]. You need a current, government-issued ID to check in with the proctor and begin the exam. There were crazy long lines, especially for the iPad 2, and the iPhone 5. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. This cookie is used by the map which helps visitors to identify and reach the facility. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Copyright 2023 Apple Inc. All rights reserved. A career as an Apple Technical Specialist can be both rewarding and challenging. Save someone's day. Introduce yourself, and well get in touch if theres a role that seems like a good match. They may also be responsible for providing support to Apple Authorized Service Providers. We also use third-party cookies that help us analyze and understand how you use this website. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. The entire store team benefits from your commitment to providing the best care for customers. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. Its a secure, shareable credential. And after youve passed an exam, display your verified digital badge on any professional networking site. Therefore, we are committed to treating all applicants fairly and equally. Customer loyalty and satisfaction is their number one priority. (iOS 16.4 Beta 2), New iPhone 15 Leaks & Rumors (New Design, Colors, Features & More), AirPods, HomePod, and Apple Music in 2023 ft. @DavidLewisTech, Privacy / DMCA contact / Affiliate and FTC Disclosure. At Apple, the learning never ends, and team members continually support each other. Apple is an equal opportunity employer that is committed to inclusion and diversity. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. After concluding the final interview I was informed that I had made the cut, and would be starting with the company the following week. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Youre supporting people. Own your learning schedule with self-paced, online courses. Learn more (Opens in a new window) . People do so much with our products these days, so showing them how to have a little more control over their devices is like giving them a little more control over their lives. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist. Apple's most powerful Mac will finally shift to Apple silicon. In addition to having a strong technical background, its important that you are able to communicate effectively with customers. Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. When a customer needs assistance, you quickly assess their situation. Come eager to listen and learn from your team, your mentors, and your customers. Click here to see the total pay, recent salaries shared and more! Here's what we know so far. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Review information and details about the policies, terms, and conditions for Apple training programs. Own your learning schedule with self-paced, online courses. Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. From today, updated professional training and certifications for IT support and management are available from Apple in a redesigned, online, and self-paced format. You get to work with really creative people. The cookie is used to store the user consent for the cookies in the category "Other. These cookies ensure basic functionalities and security features of the website, anonymously. Europe's No.1 Apple Training Specialist. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. You also have the option to opt-out of these cookies. Great offering by Apple! Design and lead tailored in-person and virtual trainings.. Apple is a drug-free workplace. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. You may be communicating with customers over the phone, in person or through email. I agree to the Privacy Policy & Terms and Conditions. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. At Apple, base pay is one part of our total compensation package and is determined within a range. The calendar has turned to March and Apple is rumored to have at least three product announcements planned between now and the end of April, including a 15-inch MacBook Air, a new Mac Pro tower, and a new iPhone 14 color option. The sector specific training will be part of our Campus to Technical Careers (C2TC) program. Apple today launched updated professional training and certifications for IT support and management. Working as a Technical Specialist at Apple in US: 417 Reviews | Indeed.com Start of main content Apple 73 4.1 Write a review Snapshot Why Join Us 11.7K Reviews 2.9K Jobs 100.8K Salaries Benefits 316 Q&A Interviews 51 Photos Want to work here? Next-generation version of iOS, set to be previewed at WWDC 2023 in June with a public release in September. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Come to us in your pursuit of success. When a customer needs assistance, you quickly assess their situation. Note: Apple benefits programmes vary by country and are subject to eligibility requirements. An entry-level Technical Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of 325,000 based on 5 salaries.. Mdia salaria de Training And Technical Assistance Specialist da empresa ICF em Washington Dc: Com base em 3781 salrios de Training And Technical Assistance Specialist na empresa ICF publicados de forma sigilosa por funcionrios em Washington Dc. To become Apple certified, you have to jump through some hoopsspecifically, you must successfully complete Apple's Macintosh Service Certification Exam and the Mac OS X 10.8 Lion . This cookie is set by GDPR Cookie Consent plugin. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. 325 reviews from Apple employees about working as a Technical Specialist at Apple. To help meet this growing demand, Apple today launched updated professional training and certifications for IT support and management. You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. Customer loyalty and satisfaction is their number one priority. As mobile devices become more complex, technicians will be needed to repair and maintain them. Assess employee needs and develop tech training related courses and/or programs. This was right before the iCloud and wireless backup days, and the message was not within the voicemail server we tried this solution first. And thats our greatest strength. More people than ever are using Mac, iPad, and iPhone to do their best work, and the demand for Apple-certified IT professionals has never been greater, said Susan Prescott, Apples vice president of Enterprise and Education Marketing. The Apple Store is open from 9:00 am to 9:00 pm, so you will need to be able to work a flexible schedule that includes weekends and holidays. When a customer needs assistance, you quickly assess their situation. Apple expert providing guidance and training on Mac support to other support team members. At first I didn't understand why she was so upset about an easily replaceable phone. Apple is a drug-free workplace. Roles based in Quebec require French language proficiency. Apple Certified iOS Technician Training (ACiT) \nApple Certified iOS Technician (ACiT) 2016 is a 3-day course that enables students to become certified to troubleshoot and repair iPhone, iPad, Apple Watch, and Apple TV at an Apple Authorized service facility. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Apple device management and security company Jamf reported that its community of professionals who manage Apple products at work has grown by more than 150 percent since 2017 to more than 100k members.3 And companies like Ford are seeking to hire talent to manage their Apple products. Multiple rumors have indicated that a handful of design changes are coming to the iPhone 15 Pro and iPhone 15 Pro Max, but one that until now has gone under the radar is the possibility that the volume controls on the side of the device will be a single unified rocker button. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. To view your favourites, sign in with your Apple ID. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. Do you love how it feels to help others? At the store I was introduced to a manager who explained that the followingSaturdaymorning theywere having a hiring event at7 a.m., and she invited me to attend. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, 17 Apple Technical Specialist Interview Questions and Answers, Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. The Apple Deployment and Management course takes these skills further, covering how to configure, manage, and secure Apple devices using mobile device management (MDM), teaching users how to develop a deployment strategy and use Apple Business Manager and Apple School Manager. Your day in the Apple Store is filled with a range of focused support and service tasks. Training & Experience: Apple technical specialists receive on-the-job training from their new employers. Choose your path It was just a few days later when I received my first follow-up call. When you earn an Apple certification, you must adhere to the Apple Identity Guidelines, which describe how you may use Apple logos and digital badges. Save someone's day. Both full-time and part-time jobs are available. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. Apple is beyond advanced regarding employee benefits, interaction, and advancement between annually increased pay and job involvement. Youll need to be flexible with your schedule. Fujitsu salary trends based on salaries posted anonymously by Fujitsu employees. At Apple, were not all the same. Thanks to her teams help and extra tech training, she got to know our products inside out. Ed Farm, an education nonprofit based in Birmingham, Alabama, will also offer prep courses for Apples certification exams this summer through the nonprofits ongoing partnership with Apple. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". To view your favorites, sign in with your Apple ID. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . You may be communicating with other technicians, engineers or managers. The entire store team benefits from your commitment to providing the best care for customers. The mob used the electronics in the store to play music and record their dance routine. I agree to the. They analyze the procedures of their organization and make sure the appropriate and most efficient computer systems are employed to optimize . You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. Worst part of working for Apple: Honestly, looking back, most of my time there was pretty great. Apple Employee Reviews for Technical Specialist Review this company Job Title Technical Specialist 9 reviews Location Australia 9 reviews Ratings by category 3.8 Work-Life Balance 4.1 Pay & Benefits 3.7 Job Security & Advancement 3.7 Management 4.1 Culture Sort by Helpfulness Rating Date Language Your base pay will depend on your skills, qualifications, experience, and location. AppleCare Technician Training - Self-paced online program including training materials and diagnostic tools Apple Authorized Training Center - 2 to 5 day courses containing lectures, demonstrations and hands-on lab exercises Global Service Exchange - Self-paced training materials (only available to technicians employed by AASP's and SSP's) The energy on these days rocked my world. Average Apple Technical Specialist yearly pay in the United Kingdom is approximately 20,805, which is 50% below the national average. Apple digital badges are typically valid for 2 years from the date issued by Apple, but specific expiration dates vary. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. Check your badge on Credly for specific expiration dates. This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. A selection of quick iOS tips that will make you a lot more time-efficient in the long run. It was a month before any of us would be on the sales floor alone. To view your favorites, sign in with your Apple ID. Page Turning Animation is Back! Apple Inc. All rights reserved. And after you've passed an exam, display your verified digital badge on any professional networking site. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. The program is open to institutions in Europe, the Middle East, India, and Africa. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. The need for more technical talent is a trend that is being driven by the increasing complexity of technology. Trade-in values have gone up for the iPhone 13 Pro, iPhone 12 Pro Max, and iPhone 7 Plus, with the new pricing listed below. Based on 4 salaries posted anonymously by Nokia Technical Manager employees in Dusseldorf, Germany. Average Apple Technical Specialist hourly pay in the United States is approximately $17.06, which is 30% below the national average. They will also learn about the software and hardware they will use on a daily basis. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. These cookies will be stored in your browser only with your consent. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices using around 14 hours worth of articles and guided exercises. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. The Training Specialist works collaboratively with leadership and human resources leader to dev Training .